Work-Based Tutor – Business Administration, Team Leading & Customer Service (0.6)

March 17, 2026

Other Jobs To Apply

No other job posts for this day.

Vacancy | Work-Based Tutor – Business Administration, Team Leading & Customer Service (0.6) Title Work-Based Tutor – Business Administration, Team Leading & Customer Service (0.6) Hours 22 hours per week (FTE 37 hours), 52 weeks per annum Salary Between £35,072 and £40,267 per annum (FTE) / Actual £20,853.62 and £23,942.60 Organisation Chelmsford College Closing Date 10/08/2025 Job Description Download Job Description Document Person Specification Download Person Specification Document Description Chelmsford College is looking for an experienced and enthusiastic Work-Based Tutor to deliver high-quality training and support for apprenticeships at Level 2 and 3 in Business Administration, Team Leading, and Customer Service. This role involves coaching and mentoring apprentices in the workplace, supporting their progress, preparing them for End Point Assessments, and working closely with employers to align training with business needs. Key Responsibilities <ul><li>Deliver tailored learning and development support for apprentices on Level 2 and Level 3 Business Administration, Team Leading and Customer Service apprenticeship standards.</li><li>Provide regular workplace coaching and mentoring to apprentices, enabling practical application of knowledge and skills.</li><li>Monitor, assess, and record apprentices’ progress, ensuring timely achievement of milestones and qualification requirements.</li><li>Support apprentices in portfolio building and preparation for End Point Assessments (EPAs).</li><li>Work collaboratively with employers and internal teams to align training with business needs and apprenticeship standards.</li><li>Maintain comprehensive and accurate learner records in line with Chelmsford College policies and funding requirements.</li><li>Foster a positive, inclusive learning environment that motivates apprentices and encourages engagement.</li><li>Stay up to date with changes in apprenticeship frameworks, assessment criteria, and best practice in business administration and customer service training. </li></ul>What We’re Looking For <ul><li>Minimum Level 3 qualification in Business Administration, Team Leading, Customer Service, or a related discipline.</li><li>Proven experience supporting or delivering Level 2 & 3 apprenticeships in business administration, team leading and/or customer service.</li><li>Teaching or training qualification (e.g., Level 3 Award in Education and Training, PTLLS, or equivalent).</li><li>Strong knowledge of apprenticeship standards and assessment processes.</li><li>Excellent communication, interpersonal, and motivational skills.</li><li>Ability to work independently and as part of a team with a commitment to learner success.</li><li>Proficient organizational skills and attention to detail.</li><li>Experience in a business administration, team leading or customer </li></ul>service role. <ul><li>Familiarity with Chelmsford College’s learning management systems or similar digital platforms.</li><li>Additional coaching or mentoring qualifications. </li></ul>Why Chelmsford College? This is a great opportunity to join a respected and inclusive College, committed to learner success and staff development. If you\'re passionate about vocational training and supporting career progression, we’d love to hear from you. The College is committed to equality and diversity and to safeguarding and promoting the welfare of children and young people. We expect all staff to share these commitments. This post is subject to an enhanced DBS check. If you have any further questions, please e-mail employment@chelmsford.ac.uk Applications will be considered upon receipt. Apply If you would like to apply for employment within the Chelmsford College Group, please complete the online application form. Online Application for Employment PLEASE NOTE You may wish to download the example forms, and explanatory notes, using the link below in order to prepare the information you will be asked to submit. The online application process has to be completed in one go and without undue delay. In particular, you are advised to prepare your Supporting Statement of up to 4000 characters in another application before you start. Download Application Pack If you require help making your application please contact the Human Resource Department on 01245 293018 or email employment@chelmsford.ac.uk. Contact Please use the below contact details if you would like to contact us directly about employment opportunities. Human Resource Department Chelmsford College Moulsham Street Campus Chelmsford CM2 0JQ Tel: 01245 293018 Tel: 01245 490486 (24 hour answer phone) Fax: 01245 266908 Please click link to email the Human Resource Department. #J-18808-Ljbffr Salary: GBP 35800 - 40200 per year

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER