Team Manager (Artificial General Intelligence, Data Services)

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Requirements

  • Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management
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  • Proficiency verbal and written communication skills in English
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  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators
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  • (Desirable) Experience with process improvement/quality control tools and methods
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  • (Desirable) Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
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  • (Desirable) Excellent communication, strong organizational skills and very detail-oriented
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  • (Desirable) Strong interest in hiring and developing people in their respective roles
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  • (Desirable) Leadership experience in coaching and performance management
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  • (Desirable) Experience in managing process and operational escalations
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  • (Desirable) Experience with aspects of speech and language technology
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  • (Desirable) Fluency in a foreign language (German, French or Italian) is a plus
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  • (Desirable) Experience in practical application of methodologies such as Kaizen, six sigma, or lean

What the job involves

  • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
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  • Support hiring and training of new Associates
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  • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
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  • Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
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  • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
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  • Track quality and utilization metrics
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  • File and track tickets, following up on blocks to productivity
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  • Provide regular, formal & informal feedback to direct reports
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  • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
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  • Communicate effectively in English
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  • We are seeking an experienced team manager to join our operations in Cambridge to develop, manage, and support our Amazon Data Services team with Speech and language solutions
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  • The ADS team researches and delivers high-calibre multi-language Text-to-Speech technology, leading to voice quality and accuracy
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1. HOW DO YOU PLAN YOUR DAY?

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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