Supervisor, Mail & Logistics

March 14, 2026

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The Supervisor, Mail & Logistics is a critical operational leader responsible for the seamless movement of mail, goods, and inventory across the City of Edmonton. Reporting to the Category Manager, you will oversee a dedicated team of Couriers responsible for the end-to-end processing and internal distribution of external and inter-office mail for all City facilities. Beyond mail services, you will coordinate inventory transfers and manage the lifecycle of logistics service contracts to ensure high-service standards and cost-efficiency.What will you do?<ul><li>Evaluate alternative distribution models and recommend improvements that ensure the greatest benefit to the City.</li><li>Collaborate across City business areas to identify evolving logistics needs and develop new service models to meet organizational demands.</li><li>Evaluate daily volume against internal resource capacity to determine the trigger points for engaging external courier services, ensuring service continuity during peak volumes or internal resource constraints.</li><li>Optimize the use of City resources by developing and implementing efficient routing, scheduling, and staffing models.</li><li>Identify logistics needs of client groups and develop cost-effective solutions for transporting goods.</li><li>Execute the full administrative lifecycle of assigned contracts (courier, freight, customs, asset recovery).</li><li>Foster and maintain proactive relationships with external suppliers; conduct formal performance reviews of financial, delivery, and performance metrics and lead the development of improvement plans or dispute resolution strategies.</li><li>Use data analytics to develop performance dashboards and reports to monitor key metrics, identify trends, and make data-driven decisions.</li><li>Develop and present performance reports to leadership and client groups, using key metrics to demonstrate team productivity and supplier adherence to requirements.</li><li>Ensure the secure handling and distribution of sensitive or statutory documentation, including revenue-sensitive mail and legislated notices.</li><li>Supervises, coordinates, and schedules the work of the Mail & Logistics staff, including delegating assignments and reviewing progress.</li><li>Resolve technical, personnel, and operational issues relating to transportation, logistics, imports, exports and business partner issues</li><li>Serve as the primary point of contact for freight, logistics and customs for the City and reconcile supplier invoices in accordance with contracts.</li><li>Implements and enforces internal and occupational health and safety policies.</li><li>Conducts safety inspections and oversees incident reporting, investigation, and resolution.</li></ul> Qualifications <ul><li>Degree in Operations Management, Supply Chain Management, Business Administration, Commerce or a related field</li><li>Minimum of four (4) years of progressively responsible experience in:<ul><li>Developing, implementing, and coordinating logistics service models to meet evolving organizational demands across a diverse landscape</li><li>Collaborating across business areas to identify logistics needs and develop new, cost-effective service delivery solutions</li><li>Managing the administrative lifecycle of third-party logistics contracts, including formal performance monitoring and risk mitigation</li><li>Overseeing high-volume corporate or institutional mailroom and distribution operations, including the secure handling of statutory or revenue-sensitive documents</li></ul></li><li>This includes a minimum of two (2) years of demonstrated supervisory experience, with a focus on:<ul><li>Leadership and relationship management</li><li>Operational planning</li><li>Performance management</li><li>Training and mentorship</li><li>Conflict resolution</li><li>Safety oversight</li></ul></li></ul>Assets:<ul><li>SCMP (Supply Chain Management Professional)</li><li>CCLP (Certified Canadian Logistics Professional)</li><li>P.Log (Professional Logistician)</li></ul>Conditions of Employment:<ul><li>Valid Alberta Class 5 Driver’s License with a clean driver's abstract. Must be eligible to obtain a City Driving Permit</li><li>Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement</li><li>Required within Six (6) Months of Employment:<ul><li>WHMIS (Workplace Hazardous Materials Information System)</li><li>TDG (Transportation of Dangerous Goods) Certification</li></ul></li></ul>Skills required for success:<ul><li>Considerable knowledge of logistics, including related transportation modes, trade compliance, and safety regulations</li><li>Considerable knowledge of Occupational Health and Safety (OH&S) regulations, WHMIS, and related safety standards for warehouse and mail operations</li><li>Considerable knowledge of the secure handling and distribution of sensitive or statutory documentation, including revenue-sensitive mail and legislated notices</li><li>Knowledge of contract administration and supplier performance management</li><li>Knowledge of supervisory practices and principles, and the ability to effectively plan, assign, supervise, and evaluate the work of subordinates</li><li>Skilled in collaborating and maintaining productive relationships with internal teams, external partners, and cross-functional partners</li><li>Skilled in de-escalating tensions and resolving disagreements or service disputes constructively</li><li>Ability to analyze data to assess performance and recommend improvements</li><li>Ability to set clear goals, communicate expectations, and recognize individual and team contributions</li><li>Ability to adapt to rapidly changing situations and conflicting priorities while maintaining a high degree of professionalism and executing operational actions</li><li>Ability to independently review operational processes, identify gaps or inefficiencies, and implement improvements to enhance service delivery</li><li>Ability to prepare a variety of reports such as cost-benefit analyses for in-sourcing vs. out-sourcing, shipping records, and supplier performance reviews</li><li>Ability to communicate effectively in both verbal and written form, including the ability to present complex reports to leadership and business partners</li><li>Ability to understand and execute complex verbal and written instructions</li><li>Well developed accuracy coupled with strong attention to detail</li><li>Alignment to our Cultural Commitments and Leadership Competencies (<a href="https://www.edmonton.ca/city_government/jobs/our-culture">https://bit.ly/4brRrXm</a>)</li><li>Embracing a culture of equity, diversity, reconciliation and inclusion</li></ul>The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact <a href="mailto:employment@edmonton.ca">employment@edmonton.ca</a>. Learn more about our benefits <a href="https://www.edmonton.ca/city_government/jobs/what-we-offer">https://bit.ly/COEbenefits</a>Up to 1 permanent full-time positionHours of Work: 40 hours per weekWork Location(s): Supply Chain Distribution Centre, 11408 163 St NW, Edmonton, AB, T5J 2N5Salary Range: $48.774 - $61.628 (Hourly); $101,840.11 - $128,679.26 (Annually)Recruitment Consultant: RD/SBEdmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.Classification Title: Methods Analyst II - 8hrs Posting Date: Mar 13, 2026 Closing Date: Mar 27, 2026 11:59:00 PM (MDT) Number of Openings (up to): 1 - Permanent Full-time Union: CSU 52 Department: Financial and Corporate Services Work Location(s): Edmonton

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