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The server maintains the pace and flow of the guest experience, ensures timely course fires, and marks tables while collaborating with the service and kitchen teams. A core principle of being a member of THE CLIFF HOUSE is our commitment to continuous food and beverage education. All team members actively participate in daily shift meetings, and all servers participate in the same training and onboarding process regardless of past experiences.

About Prospect Operating LLC

The Prospect is a hotel and lakeside retreat in the Berkshires. Situated on land storied with picnics and play for over a century, our constellation of 49 modern cabins bridges the past and the future, design and nature, to nurture a new nostalgia. Inspired by the Transcendentalists and a love of the great outdoors, The Prospect is a convivial, whimsical welcome to adventure and possibility in Egremont, Massachusetts.

Description

Prospect is a year-round retreat comprised of 49 modern cabins, a pool house, saunas, a boat launch, and the Cliff House. It is situated on 30 acres along the edges of Prospect Lake in Egremont, in the Berkshire Mountains. Reimagined by a local design team rooted in the community, Prospect will usher in a new era of lakeside recreation and reconnection.

The Cliff House is the heart of Prospect and serves as a gathering place for tourists and locals alike. Conceptualized by the Mezze Hospitality Group’s BiRDCALL Management, it offers multiple meal periods, including a morning-to-afternoon menu and an all-day coffee and bar program that culminates in full-service dinners. The menu draws inspiration from modern European café culture and prioritizes sourcing ingredients from local agricultural vendors whenever possible.

Prospect Berkshires plans to expand its food and beverage offerings beyond the Cliff House to accommodate events, poolside concessions, and private gatherings.

PURPOSE OF POSITION
The server maintains a calm and positive attitude on the floor and in the kitchen, upholding PROSPECT & THE CLIFF HOUSE’S hospitality and steps of service. In this role, one must pay close attention to details, such as timing, dietary requests, and the overall tone of guest interactions.

POSITION AND OVERVIEW
The server maintains the pace and flow of the guest experience, ensures timely course fires, and marks tables while collaborating with the service and kitchen teams. A core principle of being a member of THE CLIFF HOUSE is our commitment to continuous food and beverage education. All team members actively participate in daily shift meetings, and all servers participate in the same training and onboarding process regardless of past experiences.

ESSENTIAL JOB FUNCTIONS/CORE RESPONSIBILITIES
  • Confidently know the menu alongside ingredients and their cooking methods
  • Be able to easily and gracefully run food following the correct service steps
  • Possess strong familiarity of the table and position numbers throughout all dining areas
  • Ask for help or clarification from leadership with ease
  • Attend daily shift meetings and participate in comprehensive ongoing training of our food and beverage program
  • Stay authentic and warm with guest communications
  • Be efficient with the steps of service, and work within the framework of correct timing
  • Ask for the State ID of any guest who looks under 45 years. We all share responsibility for safe service.
  • Follow THE CLIFF HOUSE’s steps of service to ensure great dining experiences
  • Complete opening and closing protocols

QUALIFICATIONS & CHARACTERISTICS OF SUCCESS
  • Have at least two years of experience in a hospitality role
  • Passion for food, exceptional work ethic, and dedication
  • Possess impeccable communication skills including written and verbal
  • Possess a positive approach to communication and problem-solving
  • A high level of personal cleanliness
  • Attention to detail and understanding of the importance of consistency
  • Flexibility
  • Able to work under pressure and stay calm in difficult situations
  • Up-to-date TIPS certification

WORK ENVIRONMENT
We expect our staff to adhere to all CLIFF HOUSE policies and procedures created to comply with the restaurant industry's federal and state safety and sanitation regulations.

Breaks are scheduled around service needs and may vary in timing from shift to shift. Staff will be standing throughout their shift.

Staff will comply with the Dress Code Policy, including appropriate footwear and uniforms for a professional environment.

PHYSICAL REQUIREMENTS
All staff must be able to stand for long periods. To execute tasks, they must frequently reach and bend. They must also be able to lift up to 50 lbs and firmly grasp trays, plates, and glassware.

COMPENSATION
A four or five-day workweek. The Prospect is open every day with three meal periods
Pay: hourly wage starts at $6.75/hour tipped hourly wage and increases depending on experience.

Prospect is an Equal Opportunity Employer and does not unlawfully discriminate based on race, sex, age, color, religion, national origin, marital status, veteran status, disability status, or any other basis prohibited by Federal, State, or local law.

NOTE: This job description is not intended to be all-inclusive. Prospect may amend a job description at any time with or without notice.
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