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This a Full Remote job, the offer is available from: United States, Canada
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About the role
As a Senior Technical Account Manager, you will own the partner and technical business strategy for a vertical at Super.com, ensuring that partner ecosystems operate reliably, scale sustainably, and deliver strong customer outcomes. This role is a senior, high-impact position that sits at the intersection of business strategy, operational governance, and cross-functional execution. You will act as the primary business-facing technical leader for your vertical—shaping partner direction, defining requirements, anticipating risk, and aligning Product, Engineering, QA, and PSEs around clear priorities. Senior TAMs are trusted advisors who translate complex partner and system dynamics into actionable plans, influence roadmaps, and raise the bar for execution quality across the organization.
About the team
This role is part of the Quality & Engineering organization, where TAMs, PSEs, and QA work together as a unified operational backbone for Super.com’s platform. The TAM team focuses on partner leadership, operational governance, and business clarity—ensuring that partner expectations, SLAs, and success metrics are clearly defined and consistently met. Senior TAMs operate at the vertical level, working closely with Product, Engineering, and PSEs to align business outcomes with system behavior. Our team values clear ownership, structured communication, and proactive risk management. If you enjoy shaping strategy, building strong partner relationships, and driving alignment across complex organizations, this team offers meaningful scope and influence.
What you’ll be working on:
Own partner and business strategy for a vertical, serving as the primary technical relationship and escalation owner for key partners and stakeholders.
Lead QBRs/EBRs, roadmap discussions, and strategic planning with partners, ensuring alignment to business goals and platform direction.
Define and govern vertical-level operations, including Product Health accuracy, SOPs, issue triage, and execution standards.
Translate partner and business needs into clear, actionable requirements for Product and Engineering, ensuring feasibility and alignment.
Anticipate and manage partner resiliency risks, including SLA expectations, fallback strategies, and ecosystem dependencies.
Influence cross-functional prioritization and roadmaps by presenting structured insights, risks, and tradeoffs to GMs and senior leaders.
Provide functional direction and coordination for PSEs aligned to the vertical, ensuring technical work supports partner strategy and operational goals.
Mentor other TAMs and establish frameworks, documentation, and governance patterns that scale execution quality.
What we’re looking for:
5+ years experience in technical account management, partner operations, product operations, or other technical, partner-facing roles.
Demonstrated leadership driving cross-functional initiatives involving Product, Engineering, QA, and external partners.
Strong domain fluency in system behavior, partner integrations, and how technical changes impact business outcomes (non-coding).
Experience owning partner relationships, operational governance, KPIs, SLAs, and escalation management.
Ability to translate complex partner or system dynamics into clear requirements, priorities, and execution plans.
Comfort interpreting data (dashboards, metrics, logs, basic SQL) to diagnose partner-impacting issues and risks.
Proven communication skills influencing senior stakeholders and presenting structured recommendations.
We’ve got you covered:
At Super.com, we believe in supporting our team so they can thrive—both at work and in life.
Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things.
Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.
At Super.com, we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant.
Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.
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