Senior Manager Voice Collab & EUC

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About the position

Lead Digital Workplace services that enable how crewmembers work, communicate, and collaborate. This role owns endpoint engineering & MDM, collaboration platforms (Teams/O365, Zoom, messaging), voice platforms (VoIP, contact center integrations, PSTN/SIP interconnect), and productivity data protection. The role balances user experience transformation (adoption, modern UCaaS) with 24/7 operational reliability.

Responsibilities

  • Own End User Computing & MDM: device lifecycle management (Windows/macOS/mobile), image pipelines, automated provisioning, remote support tooling, and endpoint security integration (EDR, disk encryption).
  • Run Collaboration Platforms & Office365: tenant architecture, Teams/Exchange/SharePoint governance, lifecycle, policy/retention, identity integration (SSO/SCIM/Azure AD).
  • Operate Voice Platforms: IP telephony, SBC, session routing, contact center integrations (AWS CCaaS or equivalent), PSTN connectivity, and quality of service (QoS) monitoring.
  • Drive digital workplace transformation: modern device strategies, remote/office hybrid UX, and adoption programs that measurably improve productivity metrics.
  • Ensure user-impacting SLAs and incident playbooks; partner with Reliability & Ops for major incidents and outage communications.
  • Enforce collaboration data protection and compliance: DLP, retention, eDiscovery, and regulatory requirements.
  • Implement observability for user experience (call quality, endpoint health telemetry) and integrate with monitoring/incident response systems.
  • Manage vendor relationships (device OEMs, UCaaS providers, MDM platforms) and license optimization.
  • Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
  • Other duties as assigned.

Requirements

  • Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
  • Six (6) years in EUC/UC/Collaboration engineering.
  • Hands-on experience with MDM platforms (Intune, JAMF), Office365 tenant administration, Teams voice architectures, and contact center platforms.
  • Strong understanding of endpoint security, identity, and productivity tooling.
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test.
  • Must be legally eligible to work in the country in which the position is located.
  • Authorization to work in the US is required; this position is not eligible for visa sponsorship.

Nice-to-haves

  • Experience driving device standardization programs, remote workforce enablement, and user adoption frameworks.
  • Knowledge of compliance/regulatory requirements for data retention and eDiscovery.

Benefits

  • access to healthcare benefits
  • a 401(k) plan and company match
  • crewmember stock purchase plan
  • short-term and long-term disability coverage
  • basic life insurance
  • free space available travel on JetBlue
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