Sales Agent - Fully Remote

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Union Income Benefit (UIB) Sales Agent (Fully Remote)
About UIB
Union Income Benefit (UIB) is a purpose-driven UK insurance brokerage protecting more than 2.5 million Trade Union members nationwide.

For over 25 years, weve delivered simple, affordable protection designed specifically for working people. Operating from our UK-based contact centres, weve paid out more than £45 million in claims since 1999 - providing real financial support at lifes most difficult moments.

As part of a well-established, FCA-regulated financial services group, we combine financial strength and governance with a strong social purpose. Our +96% customer satisfaction rating (from +16,000 reviews) reflects our commitment to doing the right thing for our members.

Weve proudly held Investors in People accreditation since 2002, demonstrating our long-term investment in our people. We offer a stable, ethical and supportive environment where colleagues can build meaningful careers while making a genuine difference.

The Role
This is a structured, phone-based sales role. Youll contact customers who have opted in for a free insurance policy to:
  • Activate their free insurance policy and confirm details.
  • Introduce an optional accident insurance product and address common questions.
  • Use our script and compliant wording precisely while sounding natural and in control.
  • Handle objections, keep the call moving, and recover quickly from tricky moments.
  • Collect bank details over the phone for customers who proceed, using secure processes.
  • Hit clear targets and earn commission.

Your toolkit for success
  • Communication: clear diction, confident tone, and genuine rapport.
  • Discipline: follows the structure, protects data, updates the CRM accurately.
  • Resilience: stays composed, learns from feedback, and bounces back.
  • Results focus: enjoys a target driven environment.

What youll bring
  • Strong phone presence and active listening.
  • Professionalism when handling sensitive information (bank details).
  • Self-motivation to work independently from home.
  • Coachability to act on feedback and keep improving.

(Prior insurance/sales experience is welcome but not essential. Training is provided.)

What we offer
  • £26,000 starting salary with potential to rise to £30,000
  • Uncapped monthly commission (OTE £30,000£40,000)
  • 25 days annual leave + UK bank holidays
  • Fully remote set up with equipment provided
  • Ongoing coaching, call feedback and skills development
  • 35+ strong remote team, collaborative culture
  • MondayFriday 1100-1830 hours, no weekends
  • Progression pathways within a stable, regulated business

The application process (simple & supportive)
1.CV screening
2.1520 minute teams interview
3.45min interview with Sales Management (this includes a script reading element which is provided following 1st interview)

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...