[Remote] Senior ServiceNow Developer (Subject Matter Expert)

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Note: The job is a remote job and is open to candidates in USA. General Dynamics Information Technology (GDIT) is supporting the NASA Shared Services Center (NSSC) at Stennis Space Center. They are seeking a Senior ServiceNow Developer (SME) to provide IT development services, focusing on improving customer experience through the establishment of a catalog of services and supporting various ServiceNow processes.


Responsibilities

  • Provide support for the OCIO SMO including the ServiceNow service portal, catalog items, NowPlatform, and other ServiceNow products in use at the NSSC (SPM, ITSM, etc.)
  • Leverage existing or establishing new platform capabilities or integrations that do not already exist for the purpose of implementing the SMO project within ServiceNow (e.g. user data, agency organizational structures, single sign-on capabilities) following the NSSC’s governance process
  • Support the establishment of an OCIO catalog of services for the OCIO Service Lines (SLs) and Agency Level Offices (ALOs)
  • Ensure the referenced support coordinates all SMO, and/or other OCIO supported activities with the NSSC Enterprise Services Center (ESC) development team, and/or SSC OCIO prior to any official change request or notification submitted to any of the NSSC IT Governance Boards expressed in the NSSC IT Governance policy

Skills

  • IT Service Management (ITSM)
  • ServiceNow Certified Administrator
  • ServiceNow Platform
  • ServiceNow Service Catalog
  • 15 + years of related experience
  • US Citizenship Required
  • Bachelor's degree in computer science or related field
  • 20 years of development experience, primarily supporting ServiceNow
  • ServiceNow certifications such as ServiceNow Administration Fundamentals, IT Service Management (ITSM) Fundamentals, IT Service Management (ITSM) Professional Plus Suite, ServiceNow Administration Advanced, etc
  • Subject matter expert knowledge with ServiceNow modules to include but not limited to IT Service Management (ITSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), IT Financial Management, IT Business Management (ITBM), Software Asset Management (ITAM)
  • Subject matter expert knowledge and application of Agile Scrum Methodologies

Benefits

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
  • Variety of medical plan options, some with Health Savings Accounts
  • Dental plan options
  • A vision plan
  • A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
  • Full flex work weeks where possible
  • Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
  • New employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year
  • Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
  • Short and long-term disability benefits
  • Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company Overview

  • General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics. It was founded in 1999, and is headquartered in Falls Church, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.gdit.com/.

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