[Remote] People Experience Program Manager, Employee Listening & ERGs

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Note: The job is a remote job and is open to candidates in USA. Instacart is transforming the grocery industry, inviting the world to share love through food. We are seeking a Program Manager to enhance our Employee Resource Group program, ensuring effective collaboration and support for ERG leaders and communities across our remote workforce.


Responsibilities

  • Own, evolve, streamline, and maintain the operating rhythms necessary to support ERG programming - enabling them to function seamlessly
  • Responsible for the application, election, and training of ERG leads, tracking and delivery of key projects that contribute to the ERG programs success
  • Developing cross-functional processes/trackers/tools for events, communications, and key moments, and communicating regularly with partner teams
  • Enabling and ensuring great collaboration between ERGs across the company, and amplifying their effectiveness to lead to better outcomes
  • Set standards for collaboration and optimizing information flows for the program (what is our goal, why is it important, and when, where, how we meet, communicate, and decide)
  • Zoom in and zoom out, to see how all the moving parts should tie together, and systemize them into a functioning program aligned to a single set of goals
  • Make clear process documents and regularly iterate on processes to ensure you are a “one-stop-shop” for streamlining the connections between ERG leads and business teams, particularly for events, communications, and key moments
  • Meet regularly with ERG leads and ERG members to communicate key priorities, align on progress, and build relationships
  • Be an empathetic listener to concerns raised within communities, protect safe spaces, and provide key insights to the business
  • Be the facilitator of listening and understanding employee needs and sentiments across a diverse workforce and helping leaders respond appropriately
  • Surface insights and employee experience themes around various facets of identity to leadership in order to bring our core value of “Go Far Together” to life
  • Drive transparent and effective communication to business partners regarding program progress, flags and decisions

Skills

  • Experience in setting and executing progressive people and workplace strategies, and building inclusive spaces enabling employees to do their best work
  • 5+ years proven experience in program management. Work independently to define and contain complex problems, prioritize effectively, and deliver quickly
  • Experience creating and driving program processes which enable smooth execution, continuous improvement, and minimal waste
  • Outstanding stakeholder management, verbal and written communication skills with the ability to interact with technical and non-technical global, cross-functional groups
  • Exceptional emotional intelligence, judgment, and ability to cope with emotional content, difficult conversations, and issues of identity, trauma, and belonging
  • High attention to detail and ability to distill complex ideas into clear guidance and communications
  • Ability to maintain order, focus and calm in times of ambiguity, emotion, stress, or changing priorities
  • Able to influence outcomes and people without reporting lines
  • Have a roll-up-your-sleeves and get the work done attitude
  • See the glass half full and be pragmatically optimistic
  • Experience in HR and ERG program management
  • Experience managing people, policies, and/or HR strategy
  • Experience managing across a broad and varied client group

Benefits

  • New hire equity grant
  • Annual refresh grants

Company Overview

  • Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.instacart.com.

    • Company H1B Sponsorship

  • Instacart has a track record of offering H1B sponsorships, with 156 in 2025, 173 in 2024, 111 in 2023, 159 in 2022, 170 in 2021, 59 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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