[Remote] Conversational Designer - German & English

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Note: The job is a remote job and is open to candidates in USA. Foundever is a global leader in the customer experience industry, and they are seeking a Conversational Designer responsible for designing and optimizing conversational experiences for chatbots and voicebots. The role involves defining conversational strategies, creating dialogue flows, and collaborating with clients and technical teams to enhance user satisfaction and performance metrics.


Responsibilities

  • Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience
  • Conducts assessments within the operation and with clients to identify needs and opportunities
  • Map use cases and define the priorities based in impact, effort and feasibility
  • Develops the Conversational AI strategy for projects
  • Designs conversational scenarios, flows, and dialogues for chatbots and voicebots
  • Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations
  • Participates in KPI analysis, generating qualitative insights and reports to inform project decisions
  • Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements
  • Drives continuous improvement of the conversational experience and overall user satisfaction
  • Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer
  • Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes
  • Integrates client-approved changes and enhancements during project execution

Skills

  • Experience in conversational design for chatbots and voicebots
  • Strong knowledge in Conversational AI, LLM, Agentic AI and NLU
  • Strong understanding of conversational UX and specificities of each channel: chat or voice
  • Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots
  • Understanding of LLM functioning and RAG
  • Perfect written and verbal communication
  • Ability to explain and defend design choices and user experience strategies
  • Ability to work in multicultural environment
  • Familiarity with conversational AI platforms (e.g. Cognigy)
  • Fluent in German and English. Other languages are appreciated
  • Experience with voice interfaces and speech technologies (STT/TTS)
  • Understanding of multilingual conversational design
  • Knowledge of analytics tools to track user interactions and performance
  • Experience with LLMs

Company Overview

  • Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions. It was founded in 2019, and is headquartered in Miami, Florida, USA, with a workforce of 10001+ employees. Its website is https://foundever.com/.

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