[Remote] Consumer Success Representative (Temp, Weekend Shifts, Part-Time)

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Note: The job is a remote job and is open to candidates in USA. Trilyon, Inc. has been providing global workforce solutions and staffing services for over 16 years. They are currently seeking a Consumer Success Representative to assist clients in the early stages of the home buying or selling process, providing exceptional customer service and support in a collaborative team environment.


Responsibilities

  • Represent the Client | Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication
  • Make outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior service and resolution
  • Work in a collaborative team atmosphere and independently
  • Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
  • Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
  • Scheduling flexibility is required as some shifts require late evening or weekend hours
  • Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)

Skills

  • 2+ years' experience in a phone-based call center role or equivalent
  • Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
  • Scheduling flexibility is required as some shifts require late evening or weekend hours
  • Read and Speak English fluently
  • Welcome a challenge and your competitive spirit drives you to win in performance metrics
  • Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy
  • Go the extra mile with customer service excellence to make sure customers leave with a smile
  • You are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion
  • Customer-focused, you value customer engagement and advocacy with an interest in relationship management
  • Welcome change and are always looking for ways to improve
  • Self-motivated, ambitious, driven, and goal-oriented
  • Always on time and only missing work when pre-planned with your manager. Attendance is important to us
  • Find it easy to learn new skills and tasks
  • Thrive in an open transparent environment, where feedback and coaching are seen as gifts
  • Not afraid to ask for help and are quick to offer support when others need it
  • Come to win every day with a great attitude with a focus on team collaboration and team leadership
  • Organized, independent, resourceful, and diligent
  • Ability to collect and input data while fielding questions and speaking with consumers
  • Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc
  • Sufficient internet connection to sustain 8-10 hours of internet use (i.e., dialing the phone, video conferencing, and online training)
  • Interested in real estate, real estate lead generation, and real estate knowledge
  • Context-Based Decision-Making: Ability to learn new tasks, remember processes and work requirements, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and within the required speed or productivity quotas
  • Ability to integrate information for decision making, problem-solving, and comprehension
  • Ability to apply established protocols in a timely manner
  • Ability to identify and appropriately address common issues raised by customers and colleagues
  • Operate/Use Equipment: Ability to operate and be near a computer and use necessary equipment (i.e., headset, mouse, keyboard and other office systems or machinery) throughout the entire workday
  • Communication: Ability to communicate and exchange accurate information and ideas in proficient English so others will understand
  • Ability to assist callers effectively, flexibly and adaptively
  • Collaboration: Ability to consistently and effectively interact with others face-to-face, by phone or video, and through systems and written communications
  • Physical Working Conditions: This position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, copiers, and other office equipment
  • Some sales experience or equivalent preferred
  • An additional language is a bonus but not essential (Spanish)

Benefits

  • Ability to work from home
  • Opportunity for rapid advancement if later hired, based on performance
  • Be instrumental in shaping the customer journey at a leading real estate platform company
  • Dynamic, team-oriented culture with excellent training and support for development

Company Overview

  • Trilyon, Inc. It was founded in 2009, and is headquartered in Cupertino, California, USA, with a workforce of 201-500 employees. Its website is https://trilyonservices.com/.

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