[Remote] Auto Insurance Claims Manager

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Note: The job is a remote job and is open to candidates in USA. American Freedom Insurance Company is seeking a Claims Manager to lead their claims department, focusing on efficiency and exceptional service. The role involves managing a team, optimizing processes, ensuring regulatory compliance, and overseeing claims management in multiple states.


Responsibilities

  • Manage and motivate claims staff with focus on IN and PA claims teams, ensuring workflow, workload, and service levels are met efficiently
  • Develop strategies to reduce loss costs and ensure efficient claim processing
  • Set and measure performance indicators to ensure accountability and team success
  • Monitor and ensure regulatory compliance and minimize complaints
  • Oversee, evaluate, and authorize claims, keeping high priority IN and PA PPA cases closely monitored
  • Coach adjusters handling IN and PA PPA claims to meet or exceed service objectives and regulatory standards
  • Negotiate claims, achieve favorable outcomes, and minimize expenses
  • Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers
  • Identify opportunities to improve processes and ensure operational excellence

Skills

  • Bachelor's degree or higher
  • Minimum 3 years of relevant claims management experience
  • Strong customer service skills and fast-track claim processing expertise
  • Skilled at negotiating with attorneys and pro se litigants
  • Exceptional written and verbal communication skills
  • Proficient with technology and coverage/liability analysis
  • High level of responsibility, problem-solving, and organizational skills
  • Experience handling Private Passenger Auto (PPA) claims in Indiana and Pennsylvania
  • IL, TN, or TX experience
  • Nonstandard auto insurance experience
  • Knowledge of claims practices in IL, IN, TN, PA, or TX
  • Bilingual Spanish

Benefits

  • 401K with up to a 6% company match
  • Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans
  • Dental and vision coverage
  • Access to telemedicine services
  • Paid training
  • State licensing reimbursement
  • Opportunities for advancement
  • Holiday pay
  • PTO
  • Employee referral bonuses
  • Inclusive holiday events
  • Virtual team meetings

Company Overview

  • An Insurance Company. It was founded in 1998, and is headquartered in Arlington Heights, Illinois, USA, with a workforce of 51-200 employees. Its website is http://www.americanfreedomins.com.

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