Patient & Member Care Specialist

February 24, 2026

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Overview BroadPath is hiring talented Patient & Member Care Specialists to join our remote team! These roles support members and patients by handling inbound and outbound calls, resolving inquiries, scheduling services, and ensuring a positive, professional experience. We’re looking for customer-focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service. Compensation Highlights<ul type="disc"><li>Base Pay: Starting at $14 per hour for training, with an increase after transitioning to production</li><li>Pay frequency: Weekly pay</li></ul> Schedule Highlights<ul type="disc"><li>Schedules can fall between the hours of 8:00 AM – 9:00 PM Eastern Time and will be assigned based on business needs</li></ul> Responsibilities <ul><li>Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination</li><li>Provide accurate information about plan benefits, eligibility, and coverage</li><li>Schedule, reschedule, and confirm appointments with providers</li><li>Process referrals, authorizations, prescription renewals, and other requests</li><li>Assist members or patients with claims questions, billing inquiries, and account updates</li><li>Review insurance or plan eligibility and update records in the system</li><li>Maintain accurate documentation in electronic systems, including EMR or CRM tools</li><li>Communicate with providers and internal teams via phone, secure messaging, or email</li><li>Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines</li><li>Escalate complex issues to the appropriate team or supervisor for resolution</li></ul> Qualifications <ul><li>High School Diploma or equivalent</li><li>1+ year of call center customer service experience</li><li>1+ year of healthcare or health insurance experience (member services, patient services, benefits support, or similar)</li><li>Strong verbal and written communication skills</li><li>Ability to navigate multiple systems and maintain accuracy while handling calls</li><li>Comfortable working in a remote environment with a designated, private workspace</li><li>Demonstrated stable work history with a track record of reliability</li><li>Commitment to a long-term role and building a career with the organization</li><li>Reliable high-speed internet</li></ul>Preferred Qualifications<ul><li>Experience with appointment scheduling or benefits inquiries</li><li>Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems</li><li>Experience with EPIC, Facets, or similar applications</li><li>Knowledge of medical and/or insurance terminology</li></ul> At BroadPath, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It’s how we build relationships, share ideas, and stay engaged. If you’re someone who values open communication, connection, and teamwork, you’ll thrive in our environment where showing up authentically matters. What to Expect:<ul type="disc"><li>On-camera participation during interviews, training, team meetings, and regular check-ins.</li><li>Face-to-face discussions sparking collaboration and engagement</li><li>A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions.</li></ul> BroadPath may conduct background checks, previous employment verifications, and education verifications, based on position requirements Diversity Statement At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation! <div>Equal Employment Opportunity/Disability/Veterans </div><div>If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process </div><div> </div><div>BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. </div><div> </div><div>Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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