<p><b>Job Description</b><br><br>We are excited to partner with a well-respected multi-location equipment dealership seeking an experienced <b>Parts Department Manager</b>. This is an excellent opportunity for a motivated individual to take charge of the parts and inventory management while also engaging in sales activities.</p><p>The <b>Parts Department Manager</b> will lead the Parts Department to meet store objectives and drive parts sales effectively. The right candidate will demonstrate strong leadership skills, ensuring a professional and safe work environment while overseeing all administrative functions efficiently.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage various key performance indicators within the department to align with store and company goals, including sales plans, gross margin, and inventory management.</li><li>Cultivate and maintain positive relationships with manufacturer partners.</li><li>Understand the specific customer base and product offerings that will drive store revenue.</li><li>Ensure parts counter staff provide high-quality customer service and facilitate the point of sale process efficiently, including training on selling skills.</li><li>Address customer inquiries regarding parts and resolve any complaints or issues promptly.</li><li>Oversee the marketing and merchandising strategies of the parts department to maximize revenue opportunities.</li><li>Ensure complete customer satisfaction for all parts transactions.</li><li>Place emergency parts orders to maintain high customer satisfaction levels.</li><li>Ensure a safe work environment and promote adherence to safety policies among all department staff.</li><li>Act as a role model for environmental health and safety practices.</li><li>Maintain the overall appearance and upkeep of the parts department.</li><li>Oversee all administrative tasks related to the parts department, including work orders, parts ordering, and returns.</li><li>Ensure the effective completion of all paperwork associated with the parts department.</li><li>Promote the ongoing training and professional development of all parts department staff.</li></ul><p><b>Qualifications:</b></p><ul><li>A minimum of 3 years of experience in parts and operations management.</li><li>Proven ability to lead and manage a team effectively.</li><li>Strong time management and multitasking abilities.</li><li>Comprehensive understanding of both internal and external business operations.</li><li>Excellent verbal and written communication skills.</li><li>Adept at resolving conflicts with employees and customers.</li><li>Ability to thrive in a fast-paced, dynamic environment.</li><li>Proficient in building strong business relationships and delivering excellent client service.</li><li>Exceptional negotiation and closing skills.</li><li>Ability to manage highly confidential and sensitive information.</li><li>Outstanding organizational skills.</li><li>Adept at prioritizing work and meeting deadlines efficiently.</li><li>Strong attention to detail and a proactive, independent work ethic.</li><li>Ability to perform well under stress and manage frequent interpersonal conflicts.</li><li>Respond promptly and professionally to requests from customers and employees.</li></ul><p>If you're interested in learning more about this opportunity, please submit your application today. We welcome all qualified applicants.</p>