Outpatient Scheduling Facilitator

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Location:Orion Building -6630 Orion DriveFort Myers FL 33912

Department: Outpatient Scheduling (OPS)

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$21.01 - $24.69 / hour

Summary

Now Hiring: Outpatient Scheduling Facilitator
Outpatient Scheduling Department
Full-Time | Monday Friday

***Remote potential after 90 days on site with successful performance***

Are you highly organized, detail-oriented, and comfortable working in a fast-paced healthcare environment? We are seeking a driven and dependable Outpatient Scheduling Facilitator to support our scheduling operations and help ensure patients receive timely access to outpatient procedures and services.

This role is ideal for someone who enjoys working with healthcare systems, managing high volumes of information, and collaborating with a team to support an efficient patient scheduling process.

Position Overview

The Outpatient Scheduling Facilitator plays an essential role in preparing physician orders for scheduling. This position reviews and processes outpatient orders, enters non-Epic orders into the Epic Cadence scheduling system, and ensures orders are accurate and routed to the appropriate scheduling work queues so that scheduling specialists can quickly assist patients.

Key Responsibilities

  • Review and process a high volume of physician orders daily for outpatient procedures and services

  • Enter and import non-Epic physician orders into the Epic Cadence scheduling system

  • Ensure orders are complete, accurate, and properly routed for scheduling

  • Coordinate orders across multiple ancillary departments and service lines

  • Communicate with physician offices regarding referrals, order requirements, and missing information

  • Support scheduling teams by ensuring orders are ready for efficient patient scheduling

  • Maintain strong quality standards and accuracy in a fast-paced environment

  • Collaborate closely with Outpatient Scheduling Specialists to support team workflow

What Were Looking For

  • Prior medical office, scheduling, patient access, or referral coordination experience strongly preferred

  • Experience with Epic Cadence or Epic scheduling systems highly preferred

  • Strong attention to detail and ability to manage high-volume workloads

  • Excellent organizational and multitasking skills

  • Strong communication and teamwork abilities

  • Ability to adapt quickly in a fast-changing environment

  • Comfortable working in a collaborative office setting

Why Join Our Team

Our scheduling team plays a vital role in helping patients access care quickly and efficiently. This position is perfect for someone who enjoys working behind the scenes to support patient care while being part of a highly collaborative team environment.

Benefits

We offer a comprehensive benefits package designed to support you and your family, including:

  • Competitive pay

  • Medical, Dental, and Vision Insurance

  • Paid Time Off (PTO) and Paid Holidays

  • 401(k) Retirement Plan with Company Match

  • Tuition Reimbursement & Career Development Opportunities

  • Employee Wellness Programs

  • Employee Assistance Program (EAP)

  • Opportunities for internal growth within our healthcare system

Apply today and help support the patient scheduling process that connects patients with the care they need.

Requirements

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Preferredand/orHigh School Diploma or EquivalentRequired
Additional Requirements

Medical terminology knowledge desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Preferredand/or1 YearSchedulingRequiredand1 YearCustomer ServiceRequiredandAdditional Requirements

6 months of Epic experience required

State of Florida Licensure Requirements

LicensesRequired/
Preferredand/orNot Required

Certifications/Registration Requirements

Certificates/RegistrationsRequired/
Preferredand/or

US:FL:Fort Myers

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