Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

• Work with Onboarding team to provide an efficient, seamless, and timely onboarding experience for customers
• Communicate with external customers and internal teams throughout Customer Onboarding Deployments; provide updates and escalate issues
• Generate Environment Asset Discovery worksheets and lead technical reviews of customer environments in preparation for Customer Onboarding Deployments
• Be a trusted advisor for customers on AWS Best Practices for backups, patching, runbooks, and AWS account management
• Be an expert on Mission tooling and train customers on usage and best practices
• Deploy Terraform modules and monitoring agents for customer onboardings
• Write and use knowledge base articles to further support Customer Onboarding Deployments
• Find automation opportunities, leveraging scripting capabilities to further enable Customer Onboarding Deployments
• Work with customers to create runbooks; guide creation process and deployment
• Offboard Managed Services customers; undo tooling, communicate with customers, and create a timely and efficient experience for customers and internal teams
• Work with internal teams to update processes, create documentation, or increase efficiencies

Requirements

• 5 years of experience in technical roles, technical deployment preferred
• Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch
• Able to deploy Mission tooling, including New Relic, CrowdStrike, and others
• Experience working as System Administrator (Linux and Windows)
• Deep understanding of infrastructure and networking of AWS Services, principally EC2 and VPC
• Ability to manage networks and websites, including the IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributions
• Understanding of web server applications (Apache, nginx, Tomcat, IIS, or varnish) and the administration of web application environments (LAMP, RoR, Java, or ASP.NET Core | Open-source web framework for .NET )
• Knowledge of technical customer support processes that included planning, coordinating, problem resolution, and documentation 
• Ability to work on a flexible schedule, including nights, weekends, and holidays
• Strong teamwork, listening, verbal, and written communication skills, with an ability to communicate technical needs to customers, engineering and non-engineering team
• Proficiency in Python, Bash, and interacting with APIs such as REST and GraphQL
• Proficiency in deploying infrastructure-as-code and configuration management with Terraform and CloudFormation
• Ability to work in a technical customer support role that included planning, coordinating, problem resolution, and documentation
• AWS Associate Certification (required within 90 days of hire)

About Mission Cloud

We make technology work so people can do great things.  

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.  

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.