About the position

The Commercial Support Manager (the “Manager”) manages a team of Relationship Specialists who perform a variety of commercial banking support activities as an essential contributor to the success of the Wholesale Banking Line of Business. The Manager will be responsible for sustainable hiring practices, and training, coaching, and developing direct reports to ensure consistently successful execution of loan and deposit origination and servicing activities, high-quality client engagement and requisite portfolio maintenance. Further, the Manager will be accountable for Relationship Specialists’ compliance with and adherence to all federal and state regulations governing bank operations including BSA/AML requirements, as well as Atlantic Union Bank’s loan and deposit origination, documentation, and administration policies and procedures. The Manager will assist in all efforts to correct and improve compliance through remediation efforts and the evolution of existing processes, and act as a liaison with other areas of the bank as needed, including the Wholesale Banking Operations and Administration team.

Responsibilities

• Hires, onboards, manages, trains, coaches, mentors, and develops new and existing Wholesale Relationship Specialists and promotes a team environment to achieve proper accountability of direct reports.
• Coordinates and prioritizes the Relationship Specialists’ pipeline assignments to include internal and external loan closings, documentation preparation and review, deposit account opening, and/or administration of acquisition, development, and construction loans. Redirects, handles, and balances surplus workload as needed.
• Manages and responds to daily incoming client requests, inquiries, and escalated issues in a timely and professional manner. Performs necessary research and maintenance, troubleshoots, and provides or facilitates solutions to more complex customer issues. If applicable, logs and resolves customer complaints and dissatisfactions in accordance with Bank policies and procedures.
• Works proactively to identify potential problems and/or compliance concerns to maximize customer satisfaction and encourage relationship expansion.
• Extracts, formats, organizes, and distributes departmental reports to assist with portfolio management. Performs necessary data validation and analysis of team metrics, identifies and manages related coaching opportunities, and delivers timely and accurate management reporting.
• Executes and adheres to all federal and state regulations governing bank operations including BSA/AML requirements, as well as the Bank’s loan and deposit origination, documentation, and administration policies and procedures. Exercises discretion and ensures confidentiality of all customary and proprietary materials and data.
• Serves as final reviewer and approver of customized/complex loan packages and validates all components comply with the loan approval terms.
• Confirms Relationship Specialists complete detailed due diligence in accordance with associated regulatory requirements and bank policies and procedures to ensure quality account documentation and prevent exceptions.
• Approves large departmental wires and cashier’s checks.
• Participates in projects and initiatives and assists with maintaining, updating, and creating procedures; creates common knowledge and consistent practices within teams.
• Serves as a backup to all Wholesale Relationship Specialists.
• Maintains superior working knowledge of the Bank’s Treasury Management products and services as they relate to receivables, payables, fraud prevention, and liquidity to be a subject matter expert for all Wholesale Relationship Specialists.
• Maintains superior working knowledge of construction and/or development loans.
• Maintains exceptional working knowledge of specialized loans, including but not limited to modified builder lines, construction and/or development loans, low-income housing tax credit loans (LIHTC), asset-based loans, SWAPs, participations, syndications, loans to government contractors, and loans to government entities.
• Prevents, manages, and facilitates clearing of exceptions associated with loan and deposit accounts.
• Maintains data integrity for the CRM and other critical bank systems by facilitating accurate source system account assignments.
• Retains advanced working knowledge of deposit account products and services and may assist Relationship Specialists with account opening, maintenance, servicing, troubleshooting, and quality assurance/quality control activities.
• Acts as a subject matter expert for all responsibilities performed by Relationship Specialists.
• Completes all individually assigned training and confirms direct reports complete assigned training, including but not limited to compliance training, on or before the due date.
• This role provides opportunities to begin assisting with financial statement interpretation, industry trend identification, risk rating analysis, as well as the introduction to entry level commercial underwriting concepts.
• Promotes an environment that supports diversity, equity, inclusion, and belonging and reflects the Atlantic Union Bank brand and culture.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent required, undergraduate degree in business or finance preferred.
• Seven plus years commercial or retail banking or industry related experience required.
• Three plus years of commercial and/or commercial real estate loan and deposit experience required.
• Management and mentorship experience preferred
• Exceptional customer service and problem-solving proficiency
• Superior time management
• Excellent written, oral, and interpersonal communication
• Very organized, detail oriented, and quality focused
• Expert proficiency in reading and interpreting title policies and understanding of Real Estate Collateral, master title policies, and master deeds of trust.
• Ability to prioritize and manage multiple priorities.
• Flexible, able to adapt to change.
• Ability to work independently as well as within a team environment.
• Exemplary analytical skills.
• First-rate computer skills relevant to the Microsoft 365 Suite
• Expert proficiency in commercial loan documentation, including specialized loans. Advanced working knowledge of business deposit accounts.
• Extensive and strong working knowledge of banking software programs.

Nice-to-haves

• Experience with Construction Management software, bank loan documentation software, loan origination software, customer relationship management programs, Core bank applications, and Q2-online banking platform preferred.

Benefits

• This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.
• General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits