About the position At Thermo Fisher Scientific team, you’ll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, and supporting our customers’ medical related inquiries. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us. This is a hybrid role to our client that is in Titusville, NJ. Three days in the office in Titusville, NJ and two days from home! Great work/life balance for pharmacists! Two openings. What will you do in this role? As Medical Information Specialist, you will have 2 main responsibilities. First, is providing medical and technical information to healthcare providers and patients regarding our client's products. You might answer inquiries about dosage, formulation, indications, or any listed side effects. And for the second part, you will be handling adverse event and/or product complaint reports. You will be responsible for capturing important information related to the adverse event or product complaint and appropriately sharing that information with the client per approved procedures. A day in the Life: Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharamaceutical products or devices. Processes fulfillments and provides clinical trial information where appropriate. Analyzes caller's questions to formulate an accurate and concise response using client approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines. Identifies, records and triages adverse events and product compaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed. Maintains detailed knowledge of project and corporate policies and proceedures including client products, SOPs, protocols, GCPs and applicable regulatory requirements. Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries. Responsibilities • Providing medical and technical information to healthcare providers and patients regarding our client's products. • Handling adverse event and/or product complaint reports. • Capturing important information related to the adverse event or product complaint and appropriately sharing that information with the client per approved procedures. • Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharamaceutical products or devices. • Processes fulfillments and provides clinical trial information where appropriate. • Analyzes caller's questions to formulate an accurate and concise response using client approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines. • Identifies, records and triages adverse events and product compaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed. • Maintains detailed knowledge of project and corporate policies and proceedures including client products, SOPs, protocols, GCPs and applicable regulatory requirements. • Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. • As needed, research medical literature and drafts responses for such inquiries. Requirements • Bachelor’s degree in pharmacy or equivalent and relevant formal academic / vocational qualification. Some programs may require a Pharm.D. • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years). • New Jersey active pharmacist license is required. • Excellent verbal and written communication skills. • Excellent language skills (comprehension, speaking, reading and writing). • Proficient computer and keyboarding skills. • Good interpersonal skills. • Ability to work independently as well as part of a team. • Ability to interpret client provided complex medical and technical information. • Organizational and time management skills. • Ability to maintain a positive and professional demeanor in meaningful circumstances. • Proactive approach to problem solving and decision making. • Ability to motivate, mentor, and provide guidance to less experienced staff. • Advanced critical thinking and problem solving skills with ability to evaluate and escalate appropriately. • Must be legally authorized to work in the US without sponsorship. • Must be able to pass a comprehensive background check, which includes a drug screening. Nice-to-haves • Medical writing experience is preferred, not required. Apply tot his job