Lead Ramp Agent (Lead Station Attendant) - Airport

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DescriptionLocation: Montreal, QC, Canada (on-site)Starting pay: $30.25 per hour (step 5 of the pay scale: $33.63 per hour) and the opportunity for overtime as per our collective agreement.Shift premium: Evening shift - $0.50 per hour worked between 6:00 PM and 11:00 PM. Night shift - $1.00 per hour worked between 11:00 PM and 6:00 AM.Division: Canadian Airports and Strategy - Customer ExperienceCategory: Bargained personnel (AIMTA)Being part of Air Canada means being part of an iconic Canadian symbol. If reaching new heights, working as part of a team and making a meaningful contribution excites you, let your career take off by joining our diverse and dynamic team at the forefront of passenger aviation.Important to know:Safety first, always: We are strongly committed to ensuring the safety of our colleagues and customers in all aspects of our work.To succeed as a Lead Ramp Agent: Having a proactive approach and taking initiative to drive outcomes can truly enhance the customer experience.Air Canada ramp leaders are ambassadors of Canada: As the nation's carrier, we are proud to share our unique Canadian personality with the world and to deliver an experience as unique as our country.Key responsibilitiesLead a team of ramp agents responsible for efficient ground services and baggage handling to/from aircraft while ensuring safety and timeliness.Provide guidance, coaching, instruction and support while ensuring effective communication.Adhere to Company standards by consistently applying safety protocols and fostering a safety-focused culture within the team.Make effective, timely decisions in a fast-changing environment.Ensure accurate and timely handling of baggage, including loading, unloading and meeting flight connections.Coordinate with the connections team to facilitate baggage transfer and efficiency, especially during tight connection periods.Deliver an exceptional customer experience while ensuring punctuality and operational efficiency.Marshal or tow aircraft to gates for boarding and disembarking customers, and oversee loading/unloading of baggage and cargo.Operate vehicles and equipment used for routine servicing of aircraft.Demonstrate proven punctuality and reliability to support the overall success of the team in a fast-paced environment.QualificationsKnowledge of airport operations or ramp-side operations.Proven leadership skills and strong communication abilities to delegate and execute critical tasks.Firm commitment to safety while complying with established standards and protocols.Valid driver's license (operation of heavy ramp equipment required).Ability to repeatedly lift loads of 32 kg (70 lb).Availability to work on a permanent shift schedule within a 24-hour period, including weekends and holidays.Ability to meet Air Canada medical standards, including drug and alcohol screening.Ability to obtain and maintain any applicable transportation security clearances and additional authorizations. See Transport Canada for details.Applicants must be eligible to work in the country of the vacancy at the time an offer is made; obtaining any required permits, visas or authorizations is the responsibility of the applicant.BenefitsFinancial benefits: Pension plan, employee share ownership plan, profit sharing plan.Wellness and healthcare: Health, dental and life insurance plans for you and your family (as applicable).Recognition: Brille, Air Canada’s recognition program, enables highlighting exceptional efforts.Travel privileges: A generous travel benefits program for you and other eligible persons after 28 weeks of service, including space-available travel, hotel and car rental discounts, Air Canada Vacations discounts, and more.Language requirementsWhere qualifications are equal, preference will be given to bilingual candidates.Diversity and inclusionAir Canada is committed to diversity and inclusion and aims to create a healthy, accessible and rewarding workplace that values the unique contribution of our employees to the success of our Company.Air Canada thanks all applicants for their interest. However, only those selected for further consideration will be contacted.

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