Junior Customer Service Representative III-w2 Only

March 19, 2026

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nTech Workforce has an immediate 23203 Junior Customer Service Representative IIITerms of Employment<ul><li>W2 Contract, 12 Months </li><li>This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD. </li><li>Work Schedule: 08:00 am- 05:00 pm</li></ul> Overview<ul><li>Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company. </li></ul> Responsibilities:<ul><li>Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.</li><li>Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.</li><li>Processing complex orders, returns, and exchanges accurately and efficiently.</li><li>Resolving escalated customer complaints or issues in a timely and effective manner.</li><li>Acting as a point of contact for other customer service representatives for guidance and support.</li><li>Mentoring and training junior customer service representatives.</li><li>Maintaining accurate and detailed records of customer interactions and transactions.</li><li>Analyzing customer feedback and trends to identify areas for improvement.</li><li>Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.</li><li>Keeping up-to-date with product knowledge, industry trends, and company policies.</li></ul> Required Skills & Experience<ul><li>Junior Level experience required.</li><li>Need prior large volume of utility call center experience </li><li>Previous customer service experience/call center experience.</li><li>Handling Inbound and Outbound calls</li><li>Solid understanding of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer focus.</li><li>Ability to handle difficult or challenging situations with professionalism and empathy.</li></ul> Benefits Information<ul><li>Medical Insurance; Vision Insurance; Dental Insurance</li><li>401K Retirement Plan (Discretionary Match Offered)</li><li>Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)</li><li>Employee Referral Bonus</li><li>Bi-Weekly Direct Deposit</li><li>Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.</li></ul> nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

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