About the Department

GENERAL PURPOSE

This position supports all aspects of user-facing technology for city employees. This position requires the technician to follow the scheduled daily job assignments. The technician must have good communications and have direct communications with the end users throughout the city. The IT Specialist will be required to travel on-site throughout the city and county. The IT Specialist will work under the supervision of the IT Specialist II – Team Lead and will immediately inform the IT Specialist II – Team Lead, or their designee, of all computer related problems/issues.  

SUPERVISION RECEIVED

Work is performed under the general direction of the IT Specialist II – Team Lead and the Senior Systems Administrator. 

SUPERVISION EXERCISED

This is a non-supervisory position

SAFETY SENSITIVE DESIGNATION

This position is designed as a safety sensitive position and is subject to random drug screening. 

Position Duties

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities.  Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Troubleshoots incoming technical issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; monitors the status to ensure a timely resolution. 
• Complete updates to computer systems; completes and/or sets up equipment for employee use, and performs or ensures proper installation of cables, operating systems, or appropriate software. 
• Provides routine technical assistance and troubleshooting software and hardware problems, as well as problems involving computers, phones, printers, and all other technology used in municipal government; recognizes and escalates difficult problems to a higher level of support. 
• Assigns logons and rights, print queues, and directory structures; resets passwords; creates departmental groups; and runs security software. 
• Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities. 

1. Maintains inventory of information technology assets.   
2. Common examples of technology supported include but are not limited to:
3. Windows operating systems
4. Microsoft 365 ecosystem
5. Active Directory
6. DNS/DHCP/DFS
7. Endpoint Protection and Response
8. Utility Billing Software
9. SCADA systems
10. GIS software
11. AutoCAD
12. Work Order Systems/Asset Management Systems
13. Financial systems
14. iPad/MDM
15. Computer and printer hardware

Minimum Qualifications

Education and Experience:

• High school diploma or GED
• 20 college hours in computer related subjects or an equivalent combination of college hours, technical school, and continuing education programs. Any equivalent combination of education, certification, training, and workplace experience which provides the required knowledge, skills, and abilities may be considered. 
• 2 years of Information Technology support and computer repair. 

Necessary Knowledge, Skills, and Abilities:

• Troubleshooting hardware and software components of computers
• Troubleshooting TCP/IP and network issues
• Install/upgrade software packages
• Supporting end users remotely and on site
• Assist other members of the IT department when called upon
• All other duties as assigned

SPECIAL REQUIREMENTS

Must have valid driver’s license in state of residence, and insurance on personal vehicle for use on official business. 

This position is required to pass background checks from both Texas and Arkansas state agencies, as well as Federal agencies with an additional requirement to maintain security clearance as required by agencies associated with and working for the Cities of Texarkana

Other Qualifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. 

The employee must occasionally lift and/or move up to 50 pounds. 

Be able to assist the Infrastructure Team with field work in an austere environment as needed. 

Specific vision abilities required by this job include close vision and the ability to adjust focus. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
 
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately quiet, though exposure to loud noises may be experienced.