IT Help Desk/Service Desk Engineer

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Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
300M revenue, fastest-growing NGO).
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Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
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30 languages from 25 countries (i.e., rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. We help our colleagues with everything IT-related, from high to low, whether it be restarting a computer, helping someone get a new keyboard, troubleshooting a printing problem, or configuring and implementing a new application to the organisation – we're the ones who do it!
As an IT Engineer, you will:
Provide IT support for TTS employees and contractors
Solve tickets in our Helpdesk system
Maintain and manage our current fleet of core SaaS applications: 1Password, Atlassian, Google Workspace, Jamf Pro, Microsoft 365, Okta, Slack, Asana, Mode, and internal tools (TMS, AdminUI, CSC)
You have junior to mid-level experience working for an IT Support team.
You have experience supporting end-users with issues concerning macOS and Windows.
You know your way around macOS and have experience in tools such as Jamf Pro
You are fluent in English, a major plus if you can speak French!
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We strongly encourage applications who are members of underrepresented communities to apply.

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