IAD Airport - FT Station Supervisor

Other Jobs To Apply

No other job posts for this day.

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.


JOB DESCRIPTION: STATION SUPERVISOR
FLSA STAUS: NON-EXEMPT
REPORT TO: STATION MANAGER (Primary), DIRECTOR OF STATIONS (Secondary)
SUPERVISES: CROSS UTILIZED AGENTS


POSITION SUMMARY:

The Airport Station Supervisor is part of the management team in our airport stations. The full-time position is responsible for overseeing cross utilized agents and their daily activities. Station Supervisors must be available any day, any shift as are required to fill shifts when needed. Station Supervisor are often required to work at various locations in addition to their supervisory duties. Station Supervisors are responsible for setting the best example to other agents and our customers.


KEY RESPONSIBILITIES:
  • Knowledge and experience in all duties and responsibilities of an airport customer service agent.
  • Working knowledge of Airport ramp, operations, and customer service positions; ability to perform all the duties of an airport customer service agent. Willing to perform all duties and tasks of those supervised.
  • Ensuring FAA, Airline and airport regulations are followed.
  • Enforcing safety/security measures and protecting sensitive zones.
  • Overseeing day-to-day operations of the customer service agents.
  • Acting as the airline contact in the absence of the station manager.
  • Enforcing all policies and procedures; assisting in maintaining records to document compliance.
  • Answering questions and providing direction to customer service agents.
  • Assisting in training for policies, procedures, safety and security, computer systems.
  • Other duties assigned by management.

REQUIREMENTS:
  • Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable.
  • High school diploma or equivalent.
  • Valid driver’s license and reliable transportation.
  • Computer skills – ability to learn reservation and phone systems, proficient with a PC.
  • Working knowledge of Airport ramp, operations, and customer service positions; ability to perform all the duties of an airport cross utilized agent.
  • Prior supervisory experience preferred.
  • Basic math abilities.
  • Ability to work within a 24/7 operation including holidays (fill shifts as needed).
  • At least 18 years of age.
  • Must be authorized to work in the United States.
  • Must pass 10-year background check and pre-employment drug screen per airline and/or company regulations.

Physical requirements:
  • Must be able to lift 70-pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet.
  • Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time.
  • Must have sufficient vision and ability to safely perform duties.


BENEFITS:

  • Competitive Salary: Attractive compensation package based on experience.
  • Health & Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/ 401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment.
  • Generous PTO plus paid holidays throughout the calendar year.
  • Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including:
    • Flight tickets at a significant discount
    • Discounts on hotels and resorts
    • Car rentals at reduced rates
    • Discounted cruises

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Surf Air Mobility participates in E-Verify.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...