HubSpot Implementation Specialist

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<p><strong>Location</strong>: Remote (UK Based) </p><p><strong>Reports to</strong>: Head of HubSpot Delivery </p><p><strong>Role purpose</strong> </p><p>Deliver high‑quality, repeatable HubSpot implementations for multiple clients in parallel. You will lead discovery, solution design, configuration, data migration, reporting and client enablement. You’ll manage scope, timelines and risk, and develop reusable accelerators that improve delivery speed, quality and margin.  </p><p><strong>Key responsibilities</strong> </p><p>Solution design </p><ul><li>Produce solution architecture, object models (standard/custom), property governance, and lifecycle/routing designs. </li><li>Select the right HubSpot Hubs and features, and identify when to extend via integrations or middleware. </li></ul><p>User Training </p><ul><li>Plan and host training sessions for HubSpot users, customised to their HubSpot environment.  </li><li>Host onsite and virtual training sessions, leading with patience and empathy. </li></ul><p>Implementation and configuration </p><ul><li>Configure Marketing, Sales, Service, Commerce and Data Hubs: pipelines, permissions, forms/CTAs, emails, sequences, templates, ticketing, KB, SLAs. </li><li>Build robust workflows with guardrails, error handling and documentation. </li><li>Implement and govern HubSpot AI features (e.g., Content Assistant, ChatSpot, Conversation Intelligence, AI subject lines, AI recommendations) with brand voice and approval workflows. </li><li>Build prompt libraries, tone/voice guidelines, and review/approval processes to reduce hallucination risk. </li></ul><p>Compliance and security </p><ul><li>Embed GDPR best practice, consent/subscription management, data retention and auditability; support DPAs and DPIAs where needed. </li></ul><p>Delivery and project management </p><ul><li>Manage multiple engagements concurrently; maintain plans, and stakeholder comms. </li><li>Control scope with change requests and protect margin; coordinate with designers, developers and other teams. </li></ul><p>Client enablement </p><ul><li>Present solutions or configurations you have implemented to clients in an easy-to-understand delivery.  </li><li>Deliver training, office hours, playbooks and handover packs; drive adoption and measurement post‑go‑live. </li></ul><p><strong>Practice contribution</strong> </p><p>Create templates, checklists, naming standards and accelerators; keep certifications current; contribute to case studies and thought leadership. </p><p><strong>Essential experience and skills</strong> </p><ul><li>2–5+ years hands‑on HubSpot implementation in an agency/consultancy, delivering multiple client projects in parallel. </li><li>Strong CRM architecture across Marketing, Sales and ideally Service Hubs; advanced workflows, lists/segmentation, property governance and reporting. </li><li>Hands‑on with HubSpot AI features (Content Assistant, ChatSpot, Conversation Intelligence) and how to roll them out safely at scale. </li><li>Stakeholder management: ability to communicate complex concepts and configurations clearly to clients. </li><li>Delivery discipline: timelines, change control, status reporting. </li><li>Commercial awareness: utilisation, effort vs scope, margin, estimating. </li><li>AI-knowledge: interest and understanding of using AI to accelerate delivery. </li><li>Working knowledge of GDPR and HubSpot consent/subscriptions. </li><li>Tools: Miro/Lucidchart, PM tools (Asana/Jira/ClickUp). </li></ul><p><strong>Desirable</strong> </p><ul><li>HubSpot Solutions Partner background; HubSpot certifications and the Implementations Accreditation. </li><li>Experience with multi‑brand/multi‑region portals and sandbox usage. </li><li>Awareness of ISO 27001 practices in delivery. </li></ul><p><strong>Key competencies</strong> </p><ul><li>Consulting and facilitation; clear, structured communication </li><li>Systems thinking and documentation rigour </li><li>Analytical problem solving and attention to detail </li><li>Prioritisation and context switching across clients </li><li>Change management and influence without authority </li><li>Bias for action and iterative delivery </li></ul><p><strong>Success measures (KPIs)</strong> </p><ul><li>Billable utilisation and project gross margin </li><li>On‑time, on‑budget delivery and managed scope variance (CRs vs write‑offs) </li><li>Client CSAT/NPS, referenceability and case study creation </li><li>Time‑to‑value (first‑value milestone, time to go‑live) </li><li>Data quality (completeness, accuracy, dedupe) and user adoption </li></ul><p><strong>Contract</strong> </p><p>Permanent or fixed-term; full-time; remote with on-site visits required with clients across the UK.</p>

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