Helpdesk Support Agent

Other Jobs To Apply

No other job posts for this day.

Helpdesk Support Agent?? Milton Keynes (Remote Support Role)?? £15.05 per hour?? Start Date: 20th April – July/August?? 37.5 hours per week | 7.5 hours per day | 5 shifts per week? Shift Patterns:Weekdays: 08:00 – 15:30, 09:00 – 16:30, 13:30 – 21:00,12:30 – 20:00Weekend Shifts (part of the rota): 09:00 – 12:30, 10:00 – 14:00, 09:30 – 16:30Pertemps are delighted to be recruiting on behalf of AQA for Helpdesk Support Agents to join their friendly, busy, and supportive technical helpdesk team. This role is ideal for someone who enjoys technical troubleshooting, helping people, and staying calm when supporting remote users working to tight deadlines.? About the RoleAs an Helpdesk Support Agent, you’ll provide professional phone and video support to examiners working from home who use AQA’s bespoke software. You’ll help resolve a wide range of technical issues, from software queries through to PC, connectivity, and system-conflict troubleshooting.You’ll work with examiners who have mixed levels of computer experience, so patience, clarity, and good listening skills are essential.Full training is provided, covering:? Customer support? Processes & procedures? Phone handling? Team collaboration? Bespoke software training?? Key Responsibilities Provide phone/video technical support to remote examiners.Troubleshoot issues relating to AQA’s e-Marker® software.Diagnose PC/laptop issues including wireless, firewalls, antivirus, and software conflicts.Guide inexperienced users through step-by-step solutions calmly and clearly.Log issues accurately with clear and detailed notes

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...