Healthcare Assistant (Zero Hour) Birmingham

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Job summary

Every journey matters. Make a real difference with Prometheus.Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bedwatch to supporting patients in places of safety.

Main duties of the job

In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional wellbeing.You will* Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism* Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations* Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support* Drive ambulances when required, ensuring safe, smooth and timely journeys* Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care* Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests* Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority* Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date* Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service* Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction

About us

Every journey matters. Make a real difference with Prometheus.Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bedwatch to supporting patients in places of safety.

Details

Date posted

03 March 2026

Pay scheme

Other

Salary

£14 to £16 an hour

Contract

Bank

Working pattern

Part-time

Reference number

oc-1772525430-QUYG7

Job locations

birmingham

Birmingham

B24 9FD


Job description

Job responsibilities

About the RoleEvery journey matters. Make a real difference with Prometheus.Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bedwatch to supporting patients in places of safety.As a Health Care Assistant you will be at the heart of this service, supporting patients during transfers, ensuring their safety and comfort, and working alongside qualified nurses and other healthcare professionals. Every shift brings variety, from providing crisis intervention to maintaining a reassuring presence during transport. If you want a role where your care and professionalism make a genuine difference, Prometheus is the place to build your career. Job OpportunityIn this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional wellbeing.You will* Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism* Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations* Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support* Drive ambulances when required, ensuring safe, smooth and timely journeys* Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care* Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests* Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority* Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date* Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service* Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction Essential SkillsMandatory:* Enhanced DBS clearance for both adults and children* Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points* Right to work in the UKDesirable:* Excellent written and verbal communication skills* Strong attention to detail and focus on accuracy* Proactive, positive and able to work independently or as part of a team* Well organised with good time management skills* Experience in a healthcare support or compliance focused role

Job description

Job responsibilities

About the RoleEvery journey matters. Make a real difference with Prometheus.Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bedwatch to supporting patients in places of safety.As a Health Care Assistant you will be at the heart of this service, supporting patients during transfers, ensuring their safety and comfort, and working alongside qualified nurses and other healthcare professionals. Every shift brings variety, from providing crisis intervention to maintaining a reassuring presence during transport. If you want a role where your care and professionalism make a genuine difference, Prometheus is the place to build your career. Job OpportunityIn this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional wellbeing.You will* Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism* Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations* Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support* Drive ambulances when required, ensuring safe, smooth and timely journeys* Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care* Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests* Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority* Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date* Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service* Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction Essential SkillsMandatory:* Enhanced DBS clearance for both adults and children* Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points* Right to work in the UKDesirable:* Excellent written and verbal communication skills* Strong attention to detail and focus on accuracy* Proactive, positive and able to work independently or as part of a team* Well organised with good time management skills* Experience in a healthcare support or compliance focused role

Person Specification

Qualifications

Essential

  • Mandatory:
  • * Enhanced DBS clearance for both adults and children
  • * Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points
  • * Right to work in the UK
  • Desirable:
  • * Excellent written and verbal communication skills
  • * Strong attention to detail and focus on accuracy
  • * Proactive, positive and able to work independently or as part of a team
  • * Well organised with good time management skills
  • * Experience in a healthcare support or compliance focused role

Experience

Essential

  • Mandatory:
  • * Enhanced DBS clearance for both adults and children
  • * Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points
  • * Right to work in the UK
  • Desirable:
  • * Excellent written and verbal communication skills
  • * Strong attention to detail and focus on accuracy
  • * Proactive, positive and able to work independently or as part of a team
  • * Well organised with good time management skills
  • * Experience in a healthcare support or compliance focused role
Person Specification

Qualifications

Essential

  • Mandatory:
  • * Enhanced DBS clearance for both adults and children
  • * Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points
  • * Right to work in the UK
  • Desirable:
  • * Excellent written and verbal communication skills
  • * Strong attention to detail and focus on accuracy
  • * Proactive, positive and able to work independently or as part of a team
  • * Well organised with good time management skills
  • * Experience in a healthcare support or compliance focused role

Experience

Essential

  • Mandatory:
  • * Enhanced DBS clearance for both adults and children
  • * Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points
  • * Right to work in the UK
  • Desirable:
  • * Excellent written and verbal communication skills
  • * Strong attention to detail and focus on accuracy
  • * Proactive, positive and able to work independently or as part of a team
  • * Well organised with good time management skills
  • * Experience in a healthcare support or compliance focused role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Prometheus Safe and Secure

Address

birmingham

Birmingham

B24 9FD


Employer's website

https://www.psecure.co.uk/ (Opens in a new tab)

Employer details

Employer name

Prometheus Safe and Secure

Address

birmingham

Birmingham

B24 9FD


Employer's website

https://www.psecure.co.uk/ (Opens in a new tab)

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