Full-Time Inbound Technical Support (No Experience Required) – TTEC Malaysia

Other Jobs To Apply

No other job posts for this day.

About Company

TTEC is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experiences for some of the world’s most iconic and disruptive brands. With over 60,000 employees globally, we are committed to bringing humanity to business. We empower our people with innovative tools, continuous learning opportunities, and a supportive culture that celebrates diversity and drives professional growth. Join TTEC in Malaysia and become part of a team dedicated to making every customer interaction meaningful and impactful, helping customers navigate their technical challenges with expertise and empathy.

Job Description

Are you passionate about helping people and eager to kickstart your career in technology? TTEC in Malaysia is seeking enthusiastic and customer-focused individuals to join our team as an Inbound Technical Support Representative. This is an incredible entry-level opportunity designed for candidates with no prior experience in technical support, offering comprehensive paid training to equip you with all the necessary skills from day one. You will be the first point of contact for customers, assisting them with technical inquiries, troubleshooting issues, and providing solutions for various products and services. Your primary goal will be to deliver outstanding customer service, resolve problems efficiently, and ensure a positive experience for every caller, contributing directly to customer satisfaction and loyalty. If you have excellent communication skills, a natural knack for problem-solving, and a desire to learn and grow in a dynamic and supportive environment, we want to hear from you! This role provides a clear career path within a global leader in customer experience, offering extensive opportunities for professional development and advancement.

Key Responsibilities

  • Respond promptly and professionally to inbound customer calls, emails, and chat inquiries regarding technical issues and product support.
  • Diagnose and troubleshoot technical problems using established procedures, knowledge bases, and problem-solving techniques.
  • Provide clear, concise, and step-by-step solutions to customers, ensuring they understand and can follow instructions to resolve their issues.
  • Document all customer interactions, technical issues, and resolutions accurately and thoroughly in the CRM system.
  • Escalate complex or unresolved issues to the appropriate internal teams or senior technicians when necessary, ensuring seamless handoffs.
  • Maintain a high level of customer satisfaction by delivering empathetic, patient, and effective support at all times.
  • Continuously learn about new products, services, and technical updates to stay proficient and provide the most current support.
  • Adhere strictly to company policies, procedures, and service level agreements (SLAs) to ensure quality and efficiency.

Required Skills

  • Excellent verbal and written communication skills in English (proficiency in Malay or other languages is a plus).
  • Strong active listening and comprehension abilities to understand customer needs.
  • Demonstrated problem-solving and analytical skills with a logical approach.
  • Basic computer literacy and the ability to comfortably navigate various software applications and systems.
  • A positive attitude, strong empathy, and a genuine customer-centric approach.
  • Ability to work effectively both independently and collaboratively in a fast-paced, team-oriented environment.
  • High school diploma or equivalent education.

Preferred Qualifications

  • Previous experience in any customer service-oriented role (e.g., retail, hospitality, non-technical call center environment).
  • Familiarity with basic IT concepts, network troubleshooting, or a strong demonstrable interest in technology.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general web navigation.
  • Diploma or higher education in any relevant field.

Perks & Benefits

  • Competitive monthly salary with attractive performance incentives and bonuses.
  • Comprehensive paid training program, specifically designed for entry-level candidates, ensuring your success.
  • Robust medical and dental insurance coverage for you and your dependents.
  • Generous paid time off, including annual leave and public holidays.
  • Exceptional opportunities for career advancement and professional development within a global company.
  • Access to employee wellness programs, mental health support, and a supportive, inclusive work environment.
  • Modern office facilities in a convenient and easily accessible location with access to public transport.

How to Apply

If you are ready to launch your career with a global leader in customer experience and make a real impact on customer satisfaction, we encourage you to apply today! Please click on the application link below to submit your resume and complete the online application form. We look forward to reviewing your application and potentially welcoming you to the TTEC Malaysia team.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...