Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.

About the Job
We are seeking a highly skilled and proactive Expert Business Analyst with deep Salesforce expertise to join our growing team. In this role, you will partner with Product, Engineering, and cross-functional stakeholders to drive detailed requirements gathering, refine user stories, and support the successful execution of agile development processes—with a strong emphasis on Salesforce Customer Experience portal implementation and Service Cloud functionality (Cases, Chats, etc.).

You will serve as a critical liaison between business stakeholders and technical teams, ensuring alignment on business needs and functional specifications. Your ability to lead productive discussions, translate complex concepts, and foster collaboration will be key to delivering high-quality, scalable solutions.

If you have hands-on experience implementing Salesforce portals and Service Cloud features, thrive in a fast-paced environment, and excel in agile practices, we want to hear from you.

Key Responsibilities

• Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities (Cases, Chats, Knowledge, etc.).
• Act as the subject matter expert for Salesforce enhancements, configurations, and integrations.
• Refine and groom user stories with Salesforce-specific acceptance criteria to ensure readiness for development.
• Collaborate with stakeholders to define scope, priorities, and business challenges.
• Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting.
• Support Agile ceremonies such as sprint planning, stand-ups, and retrospectives.
• Maintain comprehensive documentation: user stories, process flows, data mappings, and business rules—emphasizing Salesforce architecture and objects.
• Identify opportunities for process improvement and automation within Salesforce and related platforms

About You

• 6+ years of experience as a Business Analyst or Product Analyst, with extensive hands-on Salesforce experience.
• Must have: Proven experience gathering requirements and successfully implementing a Salesforce Customer Experience portal and Service Cloud functionality (Cases, Chats, Knowledge).
• Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations.
• Skilled in Agile methodologies and backlog refinement.
• Excellent communication and collaboration skills across technical and non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools (Lucidchart, Visio).

Bonus Qualifications

• Experience with enterprise tools like Zuora, NetSuite, or Workday.
• Familiarity with API integrations, data flows, or light SQL.
• Background in SaaS, healthcare, or regulated industries.
• Certifications: Salesforce Administrator, Certified Scrum Product Owner, or IIBA CBAP.

Why Join Us?

As an Expert Business Analyst, you’ll play a pivotal role in shaping the evolution of our Salesforce platform and driving initiatives that enhance customer experience and operational efficiency. If you’re ready to lead through influence, solve meaningful problems, and make an impact—this role is for you.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.
We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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