At arenaflex, we're on a mission to revolutionize the way people interact with their financial institutions. As a Customer Care Representative, you'll be at the forefront of this movement, helping to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. If you're passionate about serving others, learning new technologies, and working as part of a team, we want to hear from you! **About arenaflex** arenaflex is a full-service, $5 billion community bank, based in Wichita, Kansas, with 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma. We're committed to providing our customers with the best possible financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, and more. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. **Responsibilities & Expectations** As a Customer Care Representative, you'll be responsible for delivering superior customer service and customer experience, accurately performing financial transactions and functions, referring or selling bank products and services, demonstrating compliance with applicable laws and regulations, and performing other duties as assigned or required. **Key Responsibilities:** * Deliver Superior Customer Service and Customer Experience: + Demonstrate excellent customer service skills with both external and internal clients. + Promptly accept calls and create a welcoming, engaging, professional environment for each customer encounter. + Respond to routine customer inquiries and requests received via email. Transition service opportunities into referral or sales interactions. + Be able to effectively communicate and be understood by customers and partner departments. + Work jointly with other departments to provide an enhanced customer experience. + May train or mentor new representatives. * Accurately Perform Financial Transactions & Functions: + Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions. + Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production. + Adhere to bank and/or retail operating procedures and protocols. + Be able to apply critical thinking to find effective solutions and resolve customer concerns. * Refer or Sell Bank Products and Services: + Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open, or refer new accounts, credit applications and new services. + Expand existing customer relationships. + Market bank products and services. + Outbound call projects in line with company strategic objectives + Proactively make referrals to other business lines that result in additional revenue to the bank. * Demonstrate Compliance with Applicable Laws and Regulations: + Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to arenaflex Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures. + Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate or applicable for this position. + Actively work with customers to understand each customer’s normal account activity, as appropriate for this position. + Complete periodic compliance training. **Essential and Preferred Qualifications:** * High School Diploma or equivalent * 2+ years Customer Service experience preferred * Excellent interpersonal, verbal, and written communication skills * Ability to analyze, investigate and achieve results * Computer proficiency in Windows-based systems * Ability to maintain a high degree of confidentiality * Strong attention to detail and organizational skills * Capable of working with a team to determine solutions **Skills and Competencies Required for Success:** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work in a fast-paced environment * Strong analytical and problem-solving skills * Ability to maintain confidentiality and handle sensitive information * Strong attention to detail and organizational skills * Ability to work effectively in a team environment **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, classroom training, and online learning opportunities. Our employees also have access to mentorship programs, career coaching, and performance feedback to help them achieve their career goals. **Work Environment and Company Culture Highlights:** * arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. * Our employees enjoy a range of benefits, including competitive compensation, comprehensive health insurance, and a 401(k) retirement plan with company match. * We offer a flexible work environment, with opportunities to work from home and flexible scheduling. * Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. **Compensation, Perks, and Benefits:** * Competitive hourly rate * Comprehensive health insurance * 401(k) retirement plan with company match * Flexible spending and health savings accounts * Group life and long-term disability insurance * Generous vacation and sick time * Employee stock purchase plan (ESPP) * Pet insurance * Retail banking benefits **How to Apply:** If you're passionate about serving others, learning new technologies, and working as part of a team, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job