Experience Owner

Other Jobs To Apply

No other job posts for this day.

Step into an exciting role as an Experience Owner, focusing on transforming fraud management within a major banking initiative. Your expertise will drive strategy, collaboration, and innovative solutions for enhanced customer experiences.<br><br><strong>Responsibilities<br><br></strong><ul><li>Lead the vision and roadmap for fraud management improvements, aligning with broader transformation strategies.</li><li>Utilize data analytics to drive enhancements in customer satisfaction and streamline resolution times.</li><li>Coordinate cross-functional efforts, including design and technology delivery.</li><li>Engage stakeholders to understand and address challenges within digital and assisted channels.</li><li>Manage user story development and prioritization in agile environments.</li><li>Track key performance indicators to assess effectiveness and communicate progress to stakeholders.<br><br><br></li></ul><strong>Skills<br><br></strong><ul><li>Minimum of 5 years in product ownership or experience management, ideally in banking.</li><li>Strong track record of leading digital product improvements from concept to execution.</li><li>Proficiency in agile methodologies and backlog management tools.</li><li>Exceptional communication and stakeholder management skills.</li><li>Expertise in fraud detection systems and workflows is essential.<br><br><br></li></ul><strong>Preferred Skills<br><br></strong><ul><li>Experience with human-centered design or design thinking principles.</li><li>Financial services consulting experience is a plus.</li><li>Ability to adapt to dynamic environments and shifting priorities.<br><br><br></li></ul>We celebrate diversity, equity, and inclusion as fundamental values that drive our team's success. We welcome candidates from all backgrounds to join us in creating impactful customer experiences.<br><br>By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.<br><br>Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $51 - $89 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.<br><br>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...