Entry Level Complaints Investigator (Day shifts) - No Experience Required

Other Jobs To Apply

No other job posts for this day.

Are you naturally curious? Do you enjoy taking things apart to see how they work?

We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety.

The Schedule: 4 days on, 4 days off (7 AM- 7 PM).

The Pay: £15.29 per hour.

The Role: Perform hands-on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design.

No Experience? No Problem: If you have strong IT skills and a logical brain, we provide the full technical training.

Your work ensures that our products remain the gold standard in healthcare. You won't just be checking boxes; you'll be performing deep-dive investigations.

Hands-on Investigation: Meticulously examine customer-returned devices. You will use technical tools and logic to determine exactly why a product didn't perform as expected.

Data Sleuthing: Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.

Quality Advocacy: Participate in "Continuous Improvement" projects. Your findings will directly influence how we update and enhance our manufacturing processes.

Global Collaboration: Share your insights with local and international teams to ensure corrective actions are taken across the organisation.

Reporting: Translate technical findings into clear, concise reports for management, ensuring all investigations meet strict regulatory standards.

We are looking for a logical thinker who enjoys getting to the bottom of things.

Analytical & Methodical: You have a "detective" mindset. You enjoy breaking down a problem and following the evidence to a conclusion.

Documentation Focused: You understand that in the medical world, accuracy is everything. You are comfortable following strict protocols and keeping precise records.

IT Literate: You are proficient in Microsoft Office (specifically Word and Excel) and can learn new data-tracking software quickly.

Strong Communicator: You can explain complex technical issues clearly, both in writing and in person.

Qualified: You have completed secondary education (Maths and English are essential). Experience in a lab or with Root Cause Analysis (RCA) is a plus, but not a requirement

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...