Entry Level Complaints Investigator

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Are you a highly analytical individual with a passion for data-driven investigation? Do you excel at dissecting complex problems to find the root cause?

Join our leading medical device facility in Witney as a Complaints Investigator. This is a crucial, hands-on technical role centered on forensic investigation and data analysis of returned products. Please Note: This is strictly an investigation and quality control position, not a customer service role.

Location: Witney, Oxfordshire

Salary: £15.29 per hour

Shift Pattern: 4-on, 4-off (7 AM - 7 PM)

Core Responsibilities: The Technical Investigation

As a Complaints Investigator, you will play a key role in maintaining product quality and safety standards:

  • Forensic Investigation: Conduct detailed, technical investigations on returned medical devices to accurately determine the root cause of product issues and failure modes.
  • Advanced Data Analysis: Utilise sophisticated computer systems, particularly MS Excel, to rigorously analyse complaint data, spot emerging trends, and identify opportunities for proactive prevention.
  • Quality Process Enhancement: Actively contribute to enhancing departmental procedures, documentation, and overall efficiency within quality control efforts.
  • Global Insight Sharing: Collaborate and communicate investigation findings and key insights with our quality and engineering teams across the globe.
  • Management Reporting: Accurately document and flag significant, recurring complaint trends to management for strategic follow-up and corrective action.

What You'll Need to Succeed

We are looking for candidates who possess a strong blend of analytical skill and methodological rigor:

  • Analytical Aptitude: Proven ability to dissect complex information, follow detailed procedures, and determine the underlying root cause of issues.
  • IT Proficiency: Strong practical skills in using standard computer packages, particularly Microsoft Word and Excel, for reporting and data manipulation.
  • Meticulous Detail Focus: Excellent attention to detail is required for accurate investigation documentation and adherence to strict quality protocols.
  • Effective Communication: Clear and professional communication skills for internal and global collaboration.
  • Education: Minimum of a secondary education or equivalent (in Maths and English).

Benefits & Requirements

  • Comprehensive Training: Full, extensive training is provided-prior medical device experience is not necessary.
  • Excellent Facilities: Work in a clean, modern, and safe environment, featuring a newly expanded lab, subsidised canteen, and free on-site parking.
  • Work/Life Balance: Benefit from the predictable 4-on, 4-off shift pattern.
  • Eligibility: Must be eligible to work in the UK and successfully provide a 5-year referencing history for compliance purposes.

Ready to apply your analytical skills in a high-impact technical role?

Apply today or call Lottie on 01622585980 for more information.

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