Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift – Work From Home

March 11, 2026

Other Jobs To Apply

No other job posts for this day.

<h2>Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift – Work From Home</h2> For this Customer Support Specialist position, Managed Services Provider and Linux experience is required. We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity. Responsibilities: – Provide technical support for customers via phone, ticket system or messenger. – Provide support in a wide range of advanced Linux and AWS server management issues. – Use critical thinking skills to identify and resolve technical problems. – Maintain effective communication with internal and external channels. – Provide short-term resolutions and develop preventative measures for the longer term. – Monitor server alerts for any performance issues and address them appropriately. – Help create internal documentation as well as customer facing knowledge base. – Assist in onboarding, training and mentoring new team members. – Keep up to date with relevant technologies. Qualifications: – 1+ years of experience in customer service/technical support via phone or ticketing system. – Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS. – Managed Services Provider (MSP) experience is required. – Experience with troubleshooting in multi-user environments. – Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.). – General understanding of networking (TCP/IP, DNS, Routing, E-Mail). – Demonstration of independent thinking and decision-making abilities. – Ability to multitask, adapt to changes quickly, and to prioritize work. – Excellent communication, availability and interpersonal skills. – Strong troubleshooting skills in a fast-paced environment. – Open to 24/7 support environment. – Availability to possibly working weekends. Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Customer Support Specialist, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois Recruiting <h2>Looking for a <a href="https://recruiter.technology" rel="noopener" target="_blank">top IT recruiter</a> to help your company hire for similar positions in Des Plaines, IL or in other cities? Our IT recruiters for tech jobs and staffing companies can help.</h2> We help companies that are looking to hire Customer Support Specialists for jobs Des Plaines, Illinois and in other cities too. <a href="https://parallelpartners.com/employers-contact-us" rel="noopener" target="_blank"> Please contact our IT recruiters for tech jobs and IT recruiting companytoday!</a> Phone 630-428-0600 ext. 14 or email us at <a href="mailto:jobs@itrecruiters.technology">jobs@itrecruiters.technology</a>. <a href="/submit-your-resume-today">Click here to submit your resume for this job and others.</a> <a href="https://ginastechjobs.com/atlanta_recruiters_information_technology_IT" target="_blank" rel="noopener">Atlanta IT Recruiters</a>, <a href="https://ginastechjobs.com/austin_recruiters_information_technology_IT" target="_blank" rel="noopener">Austin IT Recruiters</a>, <a href="https://ginastechjobs.com/baltimore_recruiters_information_technology_IT" target="_blank" rel="noopener">Baltimore IT Recruiters</a>, <a href="https://ginastechjobs.com/boston_recruiters_information_technology_IT" target="_blank" rel="noopener">Boston IT Recruiters</a>, <a href="https://ginastechjobs.com/charlotte_recruiters_information_technology_IT" target="_blank" rel="noopener">Charlotte IT Recruiters</a>, <a href="https://ginastechjobs.com/chicago_recruiters_information_technology_IT" target="_blank" rel="noopener">Chicago IT Recruiters</a>, <a href="https://ginastechjobs.com/cincinnati_recruiters_information_technology_IT" target="_blank" rel="noopener">Cincinnati IT Recruiters</a>, <a href="https://ginastechjobs.com/cleveland_recruiters_information_technology_IT" target="_blank" rel="noopener">Cleveland IT Recruiters</a>, <a href="https://ginastechjobs.com/columbus_recruiters_information_technology_IT" target="_blank" rel="noopener">Columbus IT Recruiters</a>, <a href="https://ginastechjobs.com/dallas_recruiters_information_technology_IT" target="_blank" rel="noopener">Dallas IT Recruiters</a>, <a href="https://ginastechjobs.com/denver_recruiters_information_technology_IT" target="_blank" rel="noopener">Denver IT Recruiters</a>, <a href="https://ginastechjobs.com/detroit_recruiters_information_technology_IT" target="_blank" rel="noopener">Detroit IT Recruiters</a>, <a href="https://ginastechjobs.com/fort_lauderdale_recruiters_information_technology_IT" target="_blank" rel="noopener">Fort Lauderdale IT Recruiters</a>, <a href="https://ginastechjobs.com/houston_recruiters_information_technology_IT" target="_blank" rel="noopener">Houston IT Recruiters</a>, <a href="https://ginastechjobs.com/indianapolis_recruiters_information_technology_IT" target="_blank" rel="noopener">Indianapolis IT Recruiters</a>, <a href="https://ginastechjobs.com/jacksonville_recruiters_information_technology_IT" target="_blank" rel="noopener">Jacksonville IT Recruiters</a>, <a href="https://ginastechjobs.com/kansas_city_recruiters_information_technology_IT" target="_blank" rel="noopener">Kansas City IT Recruiters</a>, <a href="https://ginastechjobs.com/los_angeles_recruiters_information_technology_IT" target="_blank" rel="noopener">Los Angeles IT Recruiters</a>, <a href="https://ginastechjobs.com/miami_recruiters_information_technology_IT" target="_blank" rel="noopener">Miami IT Recruiters</a>, <a href="https://ginastechjobs.com/minneapolis_recruiters_information_technology_IT" target="_blank" rel="noopener">Minneapolis IT Recruiters</a>, <a href="https://ginastechjobs.com/nashville_recruiters_information_technology_IT" target="_blank" rel="noopener">Nashville IT Recruiters</a>, <a href="https://ginastechjobs.com/new_jersey_recruiters_information_technology_IT" target="_blank" rel="noopener">New Jersey IT Recruiters</a>, <a href="https://ginastechjobs.com/new_york_city_recruiters_information_technology_IT" target="_blank" rel="noopener">New York City IT Recruiters</a>, <a href="https://ginastechjobs.com/philadelphia_recruiters_information_technology_IT" target="_blank" rel="noopener">Philadelphia IT Recruiters</a>, <a href="https://ginastechjobs.com/phoenix_recruiters_information_technology_IT" target="_blank" rel="noopener">Phoenix IT Recruiters</a>, <a href="https://ginastechjobs.com/raleigh_durham_recruiters_information_technology_IT" target="_blank" rel="noopener">Raleigh-Durham IT Recruiters</a>, <a href="https://ginastechjobs.com/salt_lake_city_recruiters_information_technology_IT" target="_blank" rel="noopener">Salt Lake City IT Recruiters</a>, <a href="https://ginastechjobs.com/san_antonio_recruiters_information_technology_IT" target="_blank" rel="noopener">San Antonio IT Recruiters</a>, <a href="https://ginastechjobs.com/san_diego_recruiters_information_technology_IT" target="_blank" rel="noopener">San Diego IT Recruiters</a>, <a href="https://ginastechjobs.com/san_francisco_recruiters_information_technology_IT" target="_blank" rel="noopener">San Francisco IT Recruiters</a>, <a href="https://ginastechjobs.com/san_jose_recruiters_information_technology_IT" target="_blank" rel="noopener">San Jose IT Recruiters</a>, <a href="https://ginastechjobs.com/seattle_recruiters_information_technology_IT" target="_blank" rel="noopener">Seattle IT Recruiters</a>, <a href="https://ginastechjobs.com/silicon_valley_recruiters_information_technology_IT" target="_blank" rel="noopener">Silicon Valley IT Recruiters</a>, <a href="https://ginastechjobs.com/st_louis_recruiters_information_technology_IT" target="_blank" rel="noopener">St Louis IT Recruiters</a>, <a href="https://ginastechjobs.com/tampa_recruiters_information_technology_IT" target="_blank" rel="noopener">Tampa IT Recruiters</a>, <a href="https://ginastechjobs.com/washington_dc_recruiters_information_technology_IT" target="_blank" rel="noopener">Washington DC IT Recruiters</a> <a href="https://itrecruiters.technology/">Information For Employers</a> > <a href="https://itrecruiters.technology/it-recruiting/">General Information</a> | <a href="https://itrecruiters.technology/information-technology-recruiting/">About Us</a> | <a href="https://itrecruiters.technology/it-recruiting-services/">How We Work</a> | <a href="https://itrecruiters.technology/it-recruiting-services-for-trading/">Trading Industry</a> | <a href="https://itrecruiters.technology/healthcare-information-technology/">Healthcare Information Technology</a> | <a href="https://itrecruiters.technology/it-recruiting-services-for-federal-government/">Government Contract Expertise</a> | <a href="https://itrecruiters.technology/it-recruiting-firms/">Request Services</a> <a href="https://itrecruiters.technology/">Information For Job Seekers</a> > <a href="https://www.itrecruiters.technology/it-jobs/">General Information</a> | <a href="https://itrecruiters.technology/find-it-jobs/">Find A Job</a> | <a href="https://itrecruiters.technology/submit-your-resume-today/">Submit Resume</a> | <a href="https://itrecruiters.technology/job-search/">How We Work</a> | <a href="https://itrecruiters.technology/it-trading-jobs/">Trading Industry Tech Pros</a> | <a href="https://itrecruiters.technology/healthcare/">Healthcare (HIT)</a> | <a href="https://itrecruiters.technology/security-clearance-cleared-it-jobs/">Security-Cleared</a> | <a href="https://itrecruiters.technology/successful-interviewing/">Successful Interviewing</a> | <a href="https://itrecruiters.technology/sample-interview-questions/">Sample Interview Questions</a> <a href="https://itrecruiters.technology/">General Information</a> > <a href="https://itrecruiters.technology/about-our-recruitment-firm/">About Us</a> | <a href="https://itrecruiters.technology/top-executive-search-firm/">Our Values</a> | <a href="https://itrecruiters.technology/it-recruiters-president-mike-stapinski/">Meet Our President</a> | <a href="https://itrecruiters.technology/it-job-titles/">Position Types</a> | <a href="https://itrecruiters.technology/recruiting-technologies/">Technologies</a> | <a href="https://www.nextstepsystems.com/it-employment-news/" rel="noopener" target="_blank">Blog</a> | <a href="https://itrecruiters.technology/coverage-area/">Coverage Area</a> [aioseo_breadcrumbs]

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER