Customer Support Representative- Order Management

Other Jobs To Apply

No other job posts for this day.

<p>The primary role of the Customer Support Representative is to provide exceptional day-to-day customer service to all of our customer contacts and support other members of the customer support team. The Customer Support Representative will handle the day-to-day order entry and will report directly to the Customer Support Manager. </p><p><br></p><p><strong>KEY ACCOUNTABILITIES & RESPONSIBILITIES: </strong></p><ul><li>Accurately and efficiently complete data and order entry. </li><li>Provide customers with prompt, clear and thorough assistance via email and/or MS Teams. </li><li>Resolve customer concerns effectively and efficiently, in a professional and customer centric manner, using the proper escalation process when necessary. </li><li>Liaise with other internal departments to resolve any issues that may affect customer orders. </li><li>Receive, process and verify customer purchase orders through e-mail and/or EDI. </li><li>Provide customers with confirmation numbers, order status updates or requested information, as needed. </li><li>Generate order labels on a specific customer need basis. </li><li>Provide pro-forma invoices for international customers and follow up regarding confirmation of the pro-forma. </li><li>Help maintain customer master database and communicate changes to appropriate personnel and/or departments. Observe at all times client confidentiality and company policies for data protection and security. </li></ul><p><br></p><p><br></p><p><strong>EXPERIENCE & EXPERTISE REQUIREMENTS: </strong>The ideal candidate will possess: </p><p><br></p><ul><li>At least 5 years of experience in a customer care environment, preferably in the health and beauty or consumer products industry. </li><li>Bachelor's degree preferred. </li><li>Demonstrated appreciation and understanding of the importance of customer care as a function of the business. </li><li>Articulate with exceptional verbal and written communication skills, including a high standard of spelling and grammar. </li><li>Excellent follow up skills. </li><li>Outstanding interpersonal skills and the ability to build and maintain relationships with all internal departments as well as external parties. </li><li>Excellent work ethic with a "do what it takes to get the job done mentality. </li><li>Strong sense of urgency. </li><li>Self motivated with a drive to deliver the best. </li><li>Willingness to contribute ideas within a team to improve customer experience. </li><li>Exceptional organizational skills and the ability to prioritize in a fast-paced, rapidly changing environment. </li><li>Keen eye for detail and organization. </li><li>Experience with Microsoft Office applications, including strong Excel skills.</li></ul>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...