Customer Support Representative

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Customer Support Representative

Company: Rooftop Power
Pay: $1618/hour
Location: Warwick, Rhode Island
Job Type: Full-Time
Experience Level: Entry Level

About Rooftop Power

Rooftop Power is a residential solar company dedicated to helping homeowners save money and reduce their environmental impact through clean, renewable energy solutions. We pride ourselves on delivering excellent service from the first call to long after installation.

Position Overview

As a Customer Support Representative at Rooftop Power, you'll be a key connection between our customers and internal teams. You'll assist homeowners with questions about their solar systems, appointments, and service needs while providing a friendly, professional experience every step of the way.

Key Responsibilities

  • Handle inbound calls, emails, and messages from customers

  • Answer questions related to solar installations, system status, and service requests

  • Schedule appointments and coordinate with internal departments

  • Maintain accurate customer records and documentation

  • Resolve basic customer concerns and escalate issues when appropriate

  • Provide clear, professional, and empathetic communication

  • Support the operations and sales teams with administrative tasks as needed

Qualifications

  • No prior experience required (training provided)

  • Strong communication and customer service skills

  • Positive attitude and problem-solving mindset

  • Basic computer skills and ability to learn new software

  • Strong attention to detail and organization

  • Reliable, punctual, and team-oriented

What We Offer

  • Competitive pay: $1618/hour (based on experience)

  • Full-time, stable position

  • Paid training and ongoing support

  • Opportunities for growth within a growing renewable energy company

  • Supportive and collaborative work environment

How to Apply

If you enjoy helping people and want to build a career in the clean energy industry, we'd love to hear from you.

Apply today to join Rooftop Power as a Customer Support Representative.

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