Customer Service Coordinator

March 14, 2026

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We're looking for enthusiastic and dedicated individuals to join our team as Customer Service Coordinators! In this role, you'll be the face of our recreation centers and attractions, ensuring our customers have a positive and memorable experience. If you're passionate about customer service and enjoy working in a fast-paced environment, this opportunity is for you!As a Customer Service Coordinator, you'll directly supervise a team of 10-25 Customer Service Representatives (CSRs) who are crucial to the smooth operation of our recreation facilities. You'll support your team in delivering exceptional customer service, provide information, process transactions, and handle cash. Your leadership and guidance will ensure our customers feel welcomed, informed, and valued.What will you do?<ul><li>Supervise and coach a team of Customer Service Representatives, providing feedback, conducting performance reviews, and assisting with hiring and training</li><li>Manage the CSR schedule, ensuring adequate coverage and adherence to the collective agreement</li><li>Deliver outstanding customer service to all customers, in person, over the phone, and through email</li><li>Handle cash and process transactions accurately and efficiently</li><li>Ensure compliance with cash handling procedures and City of Edmonton policies</li><li>Communicate effectively with colleagues, other departments, and the public</li><li>Foster a positive and inclusive work environment</li><li>Act as a liaison between your team and other departments, fostering seamless communication and cooperation</li><li>Perform administrative duties and support facility operations</li><li>Other duties as required</li></ul> Qualifications <ul><li>High School Diploma, or equivalent</li><li>Minimum of 1 year of experience in customer service involving cash handling.</li></ul>Assets:<ul><li>Experience working in a recreation facility</li><li>6 months of proven experience monitoring and evaluating the work of others, including scheduling and delegating tasks</li><li>Experience in a supervisory role within a recreation or public-facing facility</li></ul>Skills required for success:<ul><li>Demonstrated proficiency in Google Applications (Gmail, Drive, Docs, Sheets)</li><li>Valid Standard First Aid, CPR Level C, and AED Certificates</li><li>Proven ability to understand and execute complex oral and written instructions</li><li>Proven ability to supervise and motivate a team, providing effective coaching and performance management</li><li>Excellent customer service and communication skills</li><li>Excellent leadership and interpersonal skills</li><li>Cash handling accuracy and efficiency</li><li>Ability to work independently and as part of a team</li><li>Proficient skills in monitoring business performance, including customer service and transaction measures</li><li>Ability to multitask, organize and prioritize in a fast-paced environment</li><li>Knowledge in responding to emergency and first aid situations in accordance to certification level</li><li>Excellent problem-solving and conflict resolution skills</li><li>Knowledge on Intelli - point of sale equipment and software</li><li>Sound decision-making skills guided by established policies and procedures</li><li>Alignment to our Cultural Commitments and Leadership Competencies (<a href="https://bit.ly/4brRrXm">https://bit.ly/4brRrXm</a>)</li><li>Embracing a culture of equity, diversity, reconciliation and inclusion</li></ul>Conditions of Employment:<ul><li>Hire is dependent on Police Information Check with Vulnerable Sector Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement</li><li>Possession of current Standard First Aid, CPR-C and AED certifications</li><li>Must be able to perform moderate physical effort, including standing, walking, and lifting up to 20 lbs</li><li>Ability to work various shifts, including evenings and weekends</li><li>Maintenance of required safety certifications (First Aid/CPR/AED)</li><li>Applicants may be tested</li></ul>Work Environment:<ul><li>Shifts vary based on facility operating hours with evening and weekend work required</li><li>Must provide open availability for all operational hours for a minimum of five days/week including one weekend shift</li><li>Work is primarily performed at front-line service counters within recreation centres and attractions</li><li>This is a public-facing role and requires engagement and interaction with diverse people from various backgrounds with different needs, expectations and emotional states</li><li>Collaboration with various internal collaborators, such as Lifeguards, Programmers, and Maintenance staff, is a daily requirement</li><li>This role works primarily in an indoor setting</li><li>The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance</li><li>Note: Due to the nature of this work, this position is not eligible for a hybrid work arrangement</li></ul>The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact <a href="mailto:employment@edmonton.ca">employment@edmonton.ca</a>. Learn more about our benefits <a href="https://bit.ly/COEbenefits">https://bit.ly/COEbenefits</a>Up to 1 temporary full-time position for up to 11 months in accordance with Article 18.02 of the Collective Agreement Up to 1 permanent full-time position This requisition is open to internal candidates only.Hours of Work: 40 hours per weekSalary Range: $28.647 - $35.922 (Hourly)Recruitment Consultant: [PL / RF]Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.Classification Title: Clerk III - 8 Hours Posting Date: Mar 12, 2026 Closing Date: Mar 19, 2026 11:59:00 PM (MST) Number of Openings (up to): 1 - Permanent Full-time Union: CSU 52 Department: Community Services Work Location(s): Various Locations Edmonton (City Wide)

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