Customer Service Advisor (Fixed Term) Helpdesk · Colchester ·

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<p><strong>About Cloudfm</strong></p><p>We’re driven by our mission to transform the Facilities Management industry and create a more sustainable future. Our smart solutions and cutting-edge technology help our clients optimise building performance and minimise energy waste.</p><p><strong>How do you fit in?</strong></p><p>The role of the CSA is a critical customer facing role working directly with our customers and supply chain partners to help them resolve maintenance issues.</p><p><strong>What you\'ll be doing day to day</strong></p><ul><li>Reviewing incoming maintenance tasks and assigning to our Supply Chain Partners.</li><li>Working with supply chain partners, providing accurate information and effective communication, to ensure maintenance tasks are resolved in accordance with agreed service level agreements.</li><li>Manage inbound calls against agreed SLA\'s.</li><li>Monitor all systems/communications and update appropriately with accurate information to ensure complete transparency for our client, e.g., Building Portal, Client Inboxes, Email.</li><li>Escalating issues as necessary and in a timely manner to the relevant people.</li><li>Investigate all maintenance tasks that are sitting in backlog to find a resolution.</li><li>Support all queries seeking out the appropriate point of contact.</li><li>Ensure customer service levels are met and exceeded.</li><li>Follow and stay up to date with internal changes to process<br><br></li></ul><p><strong>What you\'ll bring to the table</strong></p><p>You\'ll have at least one year of customer service experience, ideally in a call centre environment. You\'ll have great interpersonal skills and good written communication.</p><p><strong>Why join us</strong></p><p>You\'ll be welcomed by a passionate and friendly team, and will be part of an open, inclusive, and supportive culture. Working for a fast-growing and driven company, you\'ll have plenty of opportunities to learn and grow, if that’s what you’re after. We also offer a generous rewards package to help you make the most out of life, including:<br></p><ul><li>Salary: £25,396.80per annum</li><li>Remote working to help you achieve a balanced life.</li><li>25 days holiday increasing after 2 years’ service and an extra day on your birthday!</li><li>Health Cash Planto look after your physical and mental health.</li><li>Enhanced Maternity, Adoption and Paternity pay</li><li>Wellbeing support, confidential helpline, and counselling</li><li>Retail cashback and discounts because who doesn’t love saving money?</li><li>Electric car and cycle to work schemes.</li><li>Life Insurance and Personal accident cover to give you peace of mind.</li></ul><p><strong>Additional information about the role</strong></p><p>The Customer Service Team work a rotational shift pattern covering a pattern from 7am to 8pm (you would work a 9 hour shift within those hours with an hour for lunch) and a one in three weekend shift.</p><p>As this is a fully remote role, we like to meet candidates in person so shortlisted candidates will be invited to an assessment day on <strong>Friday 4th July</strong>at our office in Colchester, Essex. We\'re a nice bunch though so you should have fun!<br></p> #J-18808-Ljbffr Salary: GBP 20316 - 26776 per year

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