About the position

Multiple roles available Note: Relocation benefits are not available for this job posting. In this role, applicants would be employed through e-Team, the Managed Service Provider for Genentech's Contingent Workforce, to work on a Genentech assignment. Below are details about the assignment and Genentech. Location: Portland (Preferred) or South San Francisco It is preferred that candidates reside in Portland or within 50 miles of Portland. Work Arrangement: For the first 6 months, the role will be hybrid (3 days a week on site). After that period, depending on performance and business needs, this role may have the opportunity to switch to fully remote. Roche is a global healthcare group with 94,000 employees in 100 countries, focused on innovation and transforming patients' lives. Genentech Access Solutions , a member of Roche Group, helps patients navigate the insurance process and access medicines, improving their quality of life. Roche values science, technology, innovation and professional development. The company has a unique culture centered around its people and a vision for greater patient benefit and impact. Join Roche and be part of one of the world's largest biotechnology companies, making a meaningful difference in healthcare. Your Opportunity: The Access Solutions Case Manager (CM) acts as a liaison between patients, providers, distributors, and insurance carriers to assure services are provided in the least restrictive and least costly manner. They are responsible for providing reimbursement support to patients, pharmacists, physicians, and internal sales force, educating and assisting patients (and/or their families) and providers to navigate through the reimbursement and appeal process for the assigned product. They also identify barriers to reimbursement, facilitate referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copy assistance. Key Accountabilities You will demonstrate effective problem-solving skills and excellent customer service. You will exhibit proficient investigational and analytical abilities with strong written and verbal communication. You will have the ability to work collaboratively in a team, effectively delegate tasks, and demonstrate leadership. You will have strong attention to detail, multi-tasking, organizational skills, and effective time management. You will be able to work under pressure, prioritize tasks, and follow written Standard Operating Procedures. You should be prepared for periodic mandatory overtime, including weekends, during high referral seasons or unexpected volume surges. Who you are: Qualifications: Bachelor's degree is preferred. 3 years of reimbursement experience preferred. Knowledge of the managed care industry, including government payers. Proficient in all aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules). Understands reimbursement/funding resources and how to access these resources. The expected salary range for this position, based on the locations of Oregon is \$30 per hour and California is \$35. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. LI-MG1 Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .

Responsibilities

• The Access Solutions Case Manager (CM) acts as a liaison between patients, providers, distributors, and insurance carriers to assure services are provided in the least restrictive and least costly manner.
• They are responsible for providing reimbursement support to patients, pharmacists, physicians, and internal sales force, educating and assisting patients (and/or their families) and providers to navigate through the reimbursement and appeal process for the assigned product.
• They also identify barriers to reimbursement, facilitate referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copy assistance.
• You will demonstrate effective problem-solving skills and excellent customer service.
• You will exhibit proficient investigational and analytical abilities with strong written and verbal communication.
• You will have the ability to work collaboratively in a team, effectively delegate tasks, and demonstrate leadership.
• You will have strong attention to detail, multi-tasking, organizational skills, and effective time management.
• You will be able to work under pressure, prioritize tasks, and follow written Standard Operating Procedures.
• You should be prepared for periodic mandatory overtime, including weekends, during high referral seasons or unexpected volume surges.

Requirements

• Qualifications: Bachelor's degree is preferred.
• 3 years of reimbursement experience preferred.
• Knowledge of the managed care industry, including government payers.
• Proficient in all aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules).
• Understands reimbursement/funding resources and how to access these resources.