As a Commercial Customer Service Trainee, you’ll engage with members to handle customer service inquiries via the telephone. You’ll be a great match for this position if you have experience with: Customer service in retail, healthcare, insurance, call center or any other customer facing environment Receiving, investigating, and resolving customer inquiries using strong technical skills to deliver quick, effective solutions Working independently and collaboratively in a fast-paced environment We are excited to find candidates eager to use Enterprise-AI approved tools in their work, helping us uncover opportunities for improvement and drive greater efficiencies. If selected for this full-time, remote role, training will begin May 11th and will last 22 weeks. The training hours are 8:00 a.m. – 4:45 p.m. EST, Monday to Friday. After training, this position will have a weekly rotating shift starting as early as 8:00 a.m. EST and working as late as 8:00 p.m. EST Monday to Friday. If you are passionate about delivering top-tier customer service in a fast-paced environment with opportunities for growth and development, we encourage you to apply! Job Responsibilities Receiving, investigating and resolving all customer inquiries timely and accurately. Handling customer service inquiries and problems via the telephone. Ensuring all customer communication is clearly documented. Interact through various channels such as Chat, Phone, E-mail and TEAMS. Educating caller to ensure resolution is achieved on first contact. Must be able to pass required testing Participation and attendance are mandatory. This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules Work overtime as required Job Qualifications Education High School Diploma or equivalent Experience 1 year - Experience in a customer service support role is required Skills\Certifications Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint) Proficient oral and written communication skills Proficient interpersonal and organizational skills Exceptional time management skills Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment Independent, Sound decision-making and problem-solving skills If current employee with the company, must meet minimum performance expectations Ability to talk and type simultaneously in a clear and concise manner while interacting with customers Number of Openings Available 20 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means. As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members. BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.