Client Services Associate

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<strong>Location:</strong> Orlando, FL<br><br><strong>Employment Type:</strong> Full-Time<br><br><strong>About The Role<br><br></strong>We’re hiring a <strong>Client Services Associate</strong> to support and strengthen relationships with our clients while ensuring a smooth, positive customer experience. This role is ideal for someone who enjoys working with people, staying organized, and helping accounts succeed over time.<br><br>As a Client Services Associate, you’ll act as a key point of contact for assigned clients—handling day-to-day account needs, supporting service requests, and collaborating with internal teams to deliver reliable, high-quality service. This is a great opportunity for someone looking to grow a career in client services, account management, or customer success.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Serve as the primary point of contact for a portfolio of clients or customers </li><li>Build and maintain strong relationships through regular communication and follow-up </li><li>Support client needs including updates, service requests, and account changes </li><li>Conduct outbound check-ins to gather feedback and ensure satisfaction </li><li>Track account activity, service issues, and opportunities in the CRM </li><li>Assist with onboarding new clients to ensure a smooth transition </li><li>Coordinate with sales, operations, and support teams to resolve issues efficiently </li><li>Share product updates, promotions, and service information with clients </li><li>Prepare basic reports, notes, and account summaries as needed </li><li>Maintain a high level of professionalism, responsiveness, and organization <br><br></li></ul><strong>What We’re Looking For<br><br></strong><ul><li>Strong communication skills and comfort working directly with clients </li><li>Organized, dependable, and able to manage multiple accounts at once </li><li>Customer-first mindset with strong problem-solving skills </li><li>Comfortable learning new systems and tools </li><li>Proactive, positive attitude and strong follow-through </li><li>Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required <br><br></li></ul><strong>What We Offer<br><br></strong><ul><li>Competitive compensation </li><li>Paid training and ongoing support </li><li>Clear growth path into Account Coordinator, Account Manager, or Customer Success roles </li><li>Supportive, collaborative team environment </li><li>Opportunities to build valuable client-facing and professional skills <br><br></li></ul><strong><strong>Why Join Us<br><br></strong></strong>We believe strong client relationships drive long-term success. Our Client Services Associates play a critical role in supporting customers, solving problems, and creating positive experiences. If you enjoy helping people, staying organized, and working in a role where your impact is visible, we encourage you to apply.<br><br>Skills: customer,customer experience,sales,communication,customer service

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