Primary Duties and Responsibilities

• The Clerical Coordinator I maintains clerical organization within the department.
• Ensures order entry is accurate and timely, including maintenance of all reports, chart forms, instructions in patient charts.
• Processes orders for tests, procedures and special requests accurately during downtime procedures.
• Ensures accurate and timely completion of forms to expedite patient care.
• Maintains and updates pertinent patient information on computer systems, EMR, communication venues and with appropriate departments in a timely manner.
• Routinely checks and orders supplies, following up to ensure stock is available to meet the needs of the unit and informing appropriate personnel if items are unattainable.
• Monitors electronic orders, processes orders (faxing, order entry), expedites STAT orders and notifies nurse.
• Greets visitors.
• Directs ancillary staff for patient pick up.
• Is the "Go-To" resource for all physicians, NP's, PA's and RN's.
• Completes the Census sheet each night at midnight.
• Answers the telephone and call light promptly and courteously, relaying messages in a timely manner to the appropriate caregiver.
• Follows protocol and helps coordinate unit activities during emergency situations.
• Notifies nurses when physicians are making rounds on the unit.
• Ensures appropriate follow-up and resolution of computer equipment used for clinical documentation.
• Ensures appropriate follow-up and resolution of issues and care.
• Has a thorough understanding of the challenges of fellow clinicians in using EMR.
• Is proficient in navigating EMR.
• Ensures compliance with usage of the EMR system.
• Provides ongoing first-line support for workflow education and troubleshooting, even during non-activation times.
• Performs other duties as assigned.

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County's health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag's awards and accreditations, visit:

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

Education and Experience

• High School Graduate or equivalent preferred
• Previous hospital experience or documented course work for Clerical Coordinators including knowledge of medical terminology required
• Recently employed as a Clerical Coordinator. Student enrolled in active healthcare program such as nursing, physical, occupational, or speech therapy preferred
• Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems preferred
• Ability to use advanced features of EMR and OnBase which are beyond the abilities of "normal" users required

License Required

• N/A

License Preferred

• N/A

Certifications Required

• N/A

Certifications Preferred

• BLS - AHA Basic Life Support