Career Opportunities: Remote Customer Service Representative (405574)

Other Jobs To Apply

No other job posts for this day.

This a Full Remote job, the offer is available from: United States

 

Remote Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!     

Location: Remote  

Job Overview

As a Customer Service Representative at Foundever, you’ll support one of the largest financial providers in the U.S. — no cold calling required! This is an inbound call center environment in the comfort of your own home! We offer paid training that will help prepare you for the launch of this new career.   

Please note: A distraction-free and quiet workspace is essential during training and work hours. 

Why You Should Join Us

  • Competitive Compensation: $15.50/H, paid training 

  • Remote Work: Enjoy the freedom of a remote work environment, with weekend shifts as needed.

  • Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.  

  • Seeking availability for 8-hour shifts during the hours of 8am-8pm EST or 12pm-12am EST, including evening and weekend availability.

What We’re Looking For

  • Must be at least 18 years old.    

  • High school diploma or GED equivalent required.  

  • 1 year of relevant work experience.   

  • Open availability during operating hours a must!  

  • Professional customer service aptitude is essential.      

If you reside within 50 miles of our on-site locations, you will be offered an onsite role.  

Key Skills

  • Customer Service Aptitude: Strong skills in delivering exceptional service.  

  • Reliability: Consistent dependability and responsibility.    

  • Critical Thinking: Ability to assess situations and develop empathetic solutions.    

  • Service-Oriented: A personal drive to serve others with compassion.    

  • Organizational Skills: Strong organizational abilities are crucial for success in this role.    

  • System Navigation: Ability to navigate system tools to search for answers & information. 

Home Setup Requirements

  • Provided Equipment: Foundever will ship the necessary equipment.  

  • Internet Requirements: A hardwired high-speed internet connection. No wireless 

  • Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Cannot be a primary care provider during hours of operation.   

  • Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets) for the first few days of training before we ship the equipment. Cell phones are not permitted during training.   

 

About Foundever 

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

 

Equal Opportunity Employment (EEO) 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

Interested in Becoming Part of Our Team?

Visit us at foundever.com and connect with us on Facebook, LinkedIn, and Twitter.  

 
This offer from "Foundever" has been enriched by Jobgether.com and got a 78% flex score.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...