Care Manager — Remote | $0K–$150K+ | RN / MSW / Case Manager | Greater Phoenix

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<p><span>Are you a clinician who is great at your job — but exhausted by everything around it?</span></p><p><br></p><p><span>The charting. The quotas. The feeling that you are serving the system instead of your patients.</span></p><p><br></p><p><span>Waypoint Care Management is hiring experienced Care Managers to serve as concierge guides for families navigating their aging loved ones' healthcare needs. This is not a hospital job. Not an insurance job. It is the role you did not know existed — built entirely around your clinical expertise, your schedule, and your patients.</span></p><p><br></p><p><span>━━━━━━━━━━━━━━━━━━━</span></p><p><span>WHAT YOU WILL ACTUALLY DO</span></p><p><span>━━━━━━━━━━━━━━━━━━━</span></p><p><span>• Serve as the trusted, boots-on-the-ground guide for families who cannot be there themselves</span></p><p><span>• Conduct comprehensive assessments and develop individualized care plans</span></p><p><span>• Coordinate care across physicians, specialists, and care facilities</span></p><p><span>• Advocate fiercely for your clients' dignity, preferences, and clinical outcomes</span></p><p><span>• Communicate proactively with families — clinical updates, real answers, vivid reporting</span></p><p><br></p><p><span>━━━━━━━━━━━━━━━━━━━</span></p><p><span>WHAT YOU WILL NOT DO</span></p><p><span>━━━━━━━━━━━━━━━━━━━</span></p><p><span>• Chase down invoices — we handle all billing and collections</span></p><p><span>• Beg for referrals — we fund and run all marketing and lead generation</span></p><p><span>• Drown in admin — our technology stack automates it</span></p><p><span>• Hit patient volume quotas — quality over quantity, always</span></p><p><br></p><p><span>━━━━━━━━━━━━━━━━━━━</span></p><p><span>THE NUMBERS</span></p><p><span>━━━━━━━━━━━━━━━━━━━</span></p><p><span>You earn 60% of each client's monthly retainer — with a path to 70% as your caseload grows. W-2 payroll via Gusto, paid bi-monthly. Client monthly retainer's range from $1,500 - $2,500+</span></p><p><br></p><p><span>━━━━━━━━━━━━━━━━━━━</span></p><p><span>WHAT WAYPOINT PROVIDES</span></p><p><span>━━━━━━━━━━━━━━━━━━━</span></p><p><span>✔ Full technology stack (MyJunna, HIPAA Google Workspace, Zoho CRM) — at no cost to you</span></p><p><span>✔ Professional Liability / E&O insurance — fully covered by Waypoint</span></p><p><span>✔ 401(k) with company match</span></p><p><span>✔ Paid sick time per Arizona law</span></p><p><span>✔ Continuing education support and CMC certification reimbursement</span></p><p><span>✔ All marketing, lead generation, billing, and collections — handled entirely by Waypoint</span></p><p><br></p><p><span>━━━━━━━━━━━━━━━━━━━</span></p><p><span>WHO WE ARE LOOKING FOR</span></p><p><span>━━━━━━━━━━━━━━━━━━━</span></p><p><span>• Registered Nurse (RN), Licensed Social Worker (MSW/LCSW), Discharge Planner, or Case Manager</span></p><p><span>• Minimum 3 years of clinical or care coordination experience</span></p><p><span>• CMC certification (active or actively pursuing) through NACCM preferred</span></p><p><span>• Exceptional communication skills — you are the calm in someone else's storm</span></p><p><span>• Phoenix/Scottsdale area presence for in-person client visits</span></p><p><br></p><p><span>━━━━━━━━━━━━━━━━━━━</span></p><p><span>HOW TO APPLY</span></p><p><span>━━━━━━━━━━━━━━━━━━━</span></p><p><span>Complete our short application at waypointcare.net or send your resume to info@waypointcaremanagement.com with subject line "Care Manager Application." We respond to every qualified applicant within 24 hours.</span></p><p><br></p><p><span>Waypoint Care Management  |  Phoenix, AZ  |  (480) 370-7689  |  waypointcare.net</span></p><p><br></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...