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Customer Service Represenative – Mission-Driven | Cherry Creek, CO

At Sunshine Behavioral Health, every call is an opportunity to change — and even save — a life.

We’re a national leader in addiction recovery and mental health treatment, and we’re growing our high-performance Call Center team in Cherry Creek, Colorado.

If you’re competitive, persuasive, resilient, and motivated by impact — keep reading.

What You’ll Do

This is NOT a passive customer service role.

This is consultative, relationship-driven inside sales in a high-volume call environment.

You will:

  • Take inbound & outbound calls from individuals seeking treatment
  • Build trust quickly in emotionally sensitive conversations
  • Use strong objection-handling skills
  • Guide prospective clients toward next steps in the admissions process
  • Maintain accurate records in Salesforce & EMR systems
  • Work closely with Admissions to convert leads into successful enrollments
  • Hit performance goals while maintaining empathy and professionalism

Every conversation counts.

Who We’re Looking For

Top performers from:

  • Inside sales
  • Call centers
  • Retail sales
  • Hospitality
  • Customer-facing roles
  • High-volume service environments

You are:

  • Goal-driven and competitive
  • Comfortable working toward metrics and performance expectations
  • Confident redirecting conversations
  • Resilient under pressure
  • Naturally persuasive but empathetic
  • Motivated by both impact and advancement

Experience in behavioral health is helpful — but not required.

Career Growth

High performers move into our Admissions Coordinator (Inside Sales) role.

We promote from within. If you bring the performance, we bring the opportunity.

What You Get

  • $20/hour starting pay
  • Medical, Dental & Vision Insurance
  • PTO + Paid Holidays
  • 401(k) with Company Match
  • Mission-driven, high-impact work environment
  • Real opportunity for advancement

Requirements

  • High school diploma or GED
  • Proven sales or customer service experience with measurable success
  • Ability to work scheduled shifts (including a weekend day)
  • Strong verbal and written English communication skills
  • Professionalism in high-stress conversations

Successful completion of a pre-employment background and drug screen (including THC/marijuana) is required.

If you want a role where:

✅ You compete
✅ You convert
✅ You grow
✅ Your work truly matters

Apply today and turn conversations into life-changing decisions.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...