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Apple Music is seeking a Studios Operations Lead to join the team at Battersea. We are seeking a highly organised, passionate, and personable individual that will proactively develop and manage the day to day events and activities in our studio in Battersea, working closely with the Talent Relations and Production teams. This role is critical in setting the tone for our creative space and being the face of the studio - ensuring a seamless, welcoming, and high-functioning environment for our internal teams, VIP guests, and partners.

Description
As the Studio Operations Lead, you will be responsible for overseeing the daily operations of our production studio and partnering with the Production and Talent Relations teams. This role ensures the smooth functioning of the studio, facilities, teams and workflows, and helps maintain the physical and cultural integrity of our space. You obsess over finer details, thrive in dynamic environments, balance hospitality with operational precision, and bring a calm, can-do energy to everything you do. Having a finger on the pulse of the studio will be integral to help push both internal and external teams to keep the studio at full capacity, which sometimes will include going into culture to find non traditional operations","responsibilities":"- Operations & Guest Experience -
Work closely with internal teams to develop and execute custom operational plans for the Space including ticketing, security and front of houses services like food and beverage.
Primary point of contact for internal teams to coordinate use of the Space.
Manage the space calendar, calendar management
Serve as the first point of contact for all studio visitors, including both internal and external partners, engaging walkthroughs of the space, and overseeing hospitality needs.
Create a warm, professional, and secure front-of-house environment that reflects our studio values. Including everything from how guests arrive, to where they enter, to escorting them to dressing rooms, etc.
Coordinate closely with Production, Talent and Security teams for any fan facing events to ensure quality of service.
Coordinate closely with Production, Engineering and Artist Relations to manage the daily schedule and activity in the building.
Support Artist & Talent teams with VIP needs and hospitality requests to ensure a best-in-class guest experience.
Act as a curator of cross-functional uses of the space.
Manage communications with other parts of the Apple ecosystem, and identify moments in the calendar when the space could be used creatively by internal or external partners.
Collaborate with Events & Experiential team to ideate on out-of-the-box ideas for the building and develop proposals for new uses of the space that drive culture and conversation.
Develop a creative reporting system to share weekly recaps with leadership that summarize key highlights from the week, upcoming events, and content output.

- Team Support & Culture -
Work with the wider team to ensure there is always a steady flow of exciting guests and activity happening in our space.
Act as a connective tissue between creative, production, and administrative teams.
Assist in planning and executing internal and external events, offsite workshops, or team moments.
Think ahead for special moments, anniversaries, VIP guests and ideate on how to make those moments or visits extra special. No detail is too small.
Build a creative conduit to keep leadership aware of activities in the Studio including community outreach and non traditional programming.

- Facilities Oversight -
Maintain the studio's appearance to the highest standards - clean, safe, and studio-ready at all times.
Partner with the Production & Engineering teams to coordinate with facilities and security teams to resolve maintenance or technical issues efficiently.
Ensure compliance with the premises licence.
Track and order supplies, handle deliveries, and ensure all front-of-house systems run smoothly.
Scheduling & Operational Flow
Closely collaborate with the wider Production team as well as the Talent Relations team to manage daily studio bookings and calendars across multiple rooms and activities with the help of the Coordinating Producer.
Support alignment between production, engineering, and creative teams on daily priorities and logistics.
Liaise with external partners for access and event arrangements.

Preferred Qualifications
Passionate about planning for finer details and understand that strong operations are the foundation of great creative work.
Well versed in pop culture and music, and are passionate about the entertainment landscape.
Existing relationships across music, sports, and the entertainment industry.
Able to read a room, anticipate needs, and move things forward proactively.
Able to work flexible hours, including evenings and weekends, and adapt to rapidly changing production and artist schedules.
IOSH, NEBOSH or equivalent safety training / certification.
Proficient in building presentations in Apple Keynote.
Proven ability to manoeuvre through levels of ambiguity.
Excited to help build a best-in-class studio experience - for everyone who walks through the door.

Minimum Qualifications
Extensive (10yrs+) experience in venue, front-of-house, studio coordination, and hospitality roles (creative, music, or production environments preferred).
Outstanding communication, planning, creative and critical thinking skills.
Able to work in a fast-paced environment while remaining strategic, flexible and proactive, and maintaining a high attention to detail while juggling multiple priorities with tight timelines.
Deep understanding of venue operations, studio culture, creative and production workflows, and confidentiality standards.
Experience of working with licensing authorities and statutory agencies.
Proven capability with curating bespoke experiences in physical spaces for different audiences.

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more