POSITION OVERVIEW:
Direct and control the administration of bodily injury, property damage, and serious or complex liability claims against or by our Company, including litigated and non-litigated claims, driving optimal outcomes.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
1. Collaborate with Company’s Third Party Administrator (TPA), in-house counsel, and outside legal counsel to develop litigation strategies including management of discovery and interrogatory responses. Participate in and lead claim strategy discussions focusing on early resolution in accordance with company settlement philosophy
2. Evaluate the exposure to the Company associated with complex litigated and non-litigated claims with significant financial and brand exposure. Decide the appropriate course of action to best protect the Company from undue loss and to mitigate associated costs through negotiation and settlement of such claims
3. Negotiate and resolve claims within the company’s deductible or self-insured retention with settlement authority up to $250,000 or with additional authority secured from management when needed. Authorize TPA reserves and settlements at established authority levels
4. Ensure TPA compliance with service instructions, reporting requirements (including excess notifications), and quality management standards. Escalate significant issues or trends to senior Risk Management leadership
5. Utilize metrics, dashboards, and claim analytics to identify focus files, monitor performance, and drive continuous program improvement
6. Respond to and/or direct TPA response to high-profile accidents and serious incidents, including after-hours coordination of scene investigations, engagement of defense counsel and independent experts, and timely communication to leadership
7. Serve as primary liaison for internal and external stakeholders on claim-related matters including pursuit of subrogation claims
8. Comply with all applicable laws/regulations, as well as company policies/procedures
9. Perform other duties as assigned

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:
• Bachelor’s Degree or equivalent work experience plus five (5) years’ experience adjusting bodily injury and/or property damage liability claims and litigation of moderately serious exposure and complexity
• In-depth knowledge of contract, tort, damages, agency, subrogation, contribution/indemnity and other applicable/related law, as well as related terminology, concepts and practices
• In-depth knowledge of medical terminology and procedures
• Ability to direct and control work of third-party administrators
• Excellent analytical, problem solving and negotiation skills
• Excellent leadership, time management, organizational and interpersonal skills with the ability to prioritize work, meet deadlines and effectively manage changing priorities
• Knowledge of Risk Management Information System and Statistical Data
• Experience and ability to use Microsoft Office Software, including but not limited to; Word, Excel, and Outlook.
• Excellent verbal and written communication skills with the ability to communicate clearly, professionally and empathetically

JOB CONDITIONS:

• Some travel required

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: While this is a remote position, the successful candidate must reside within 50 miles of a FedEx Freight location(s) in Memphis, TN or Harrison, AR.

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

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If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.